Airport Butler Concierge

Alliance Ground International (AGI) is a distinguished company specializing in providing unparalleled concierge and ground services within approximately 25 airports across the United States and Canada. Established to offer an independent and customized airport experience, AGI caters to a diverse spectrum of clients including executives, inexperienced travelers, families, senior citizens, celebrities, and small group travelers. The company's unique approach ensures that every traveler receives personalized attention, comfort, and support during their airport journey, whether arriving, departing, or connecting through busy terminals. AGI prides itself on delivering seamless service tailored to the specific needs of each customer, setting a high standard for airport hospitality that is independent from airline operations.\n\nThe Concierge Agent at Alliance Ground International plays a vital role in maintaining the company’s reputation for excellence by providing meet-and-greet services that simplify and enhance the entire airport process. This position demands a high level of professionalism, excellent customer service skills, and an ability to manage various client needs efficiently while ensuring every experience reflects positively on the company's brand. The Concierge Agent assists clients from curbside greeting through check-in, baggage handling, ticketing, navigating airport facilities, managing connections, and ensuring clients reach their next destination smoothly and with minimal stress. The role requires agents to be highly knowledgeable about airport layouts, amenities such as restaurants, lounges, and shops, and to maintain strong communication lines with internal teams and external agencies. Importantly, agents must uphold strict confidentiality regarding client information and adhere to airport escorting protocols. This full-time role often involves working flexible hours including nights, weekends, and holidays to meet service demands. AGI offers partial reimbursement for mobile service plans, reflecting the integration of mobile technology in daily operations. Working at AGI means delivering a luxury, VIP-level of care and hospitality in a fast-paced, high-pressure environment while maintaining a calm, poised, and efficient demeanor. This position is ideal for candidates passionate about travel, customer service, and luxury hospitality with proven experience in VIP or airline hospitality services. AGI is an inclusive employer committed to diversity and equal opportunity, welcoming applicants of all backgrounds to join their dynamic team.