Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.00
Work Schedule
Standard Hours
Benefits
Paid training
Excellent Advancement Opportunities
Dental Insurance
Vision Insurance
matching 401k plan
Amazon Incentives
Dynamic workplace environment
Job Description
Hallmark Aviation Services is a distinguished company renowned for delivering exemplary above-the-wing ground handling services to some of the world's leading airlines. As a premier provider in the aviation industry, Hallmark Aviation has established a reputation for prioritizing exceptional customer service, operational excellence, and, importantly, employee satisfaction and engagement. The company operates primarily within the dynamic environment of international and domestic airports, focusing on creating seamless and positive travel experiences for passengers while supporting airline operations behind the scenes. The workplace culture at Hallmark Aviation emphasizes teamwork, growth opportunities, and a supportive environment that fosters professional development and personal fulfillment.Show More
Job Requirements
- At least 18 years of age
- Eligible to work in the United States
- High school graduate or GED equivalent
- English proficient
- Computer savvy
- Able to multi-task
- Effective communication skills
- Problem-solving ability
- Ability to adapt quickly to unforeseen situations
- Organized and logical thinker
- Willingness to learn new skills
Job Qualifications
- High school graduate or GED equivalent
- Proficient in English
- Basic computer skills
- Strong communication abilities
- Problem-solving skills
- Ability to multi-task and work in a dynamic environment
- Experience in customer service preferred
- Knowledge of airline operations advantageous
- Ability to work well in a team
- Quick and rational decision-making skills
Job Duties
- Understand and address individual travel requirements
- Accurately handle reservations and fare calculations
- Ensure legal travel documentation (passport, visa, health) compliance
- Deliver a seamless and personalized customer experience
- Promote and upsell services such as airport upgrades, extra legroom seats, and excess baggage
- Maintain deep knowledge of Emirates' commercial offerings
- Promote products that enhance the travel experience
- Educate customers about airline benefits, rules, and promotions
- Address queries and promote member enrollment
- Conduct regular stakeholder briefings to drive awareness and participation
- Monitor and document all sales activity (daily to annually)
- Ensure accurate cash/card reconciliation and secure deposits
- Collaborate with Finance for compliance with airline procedures and local regulations
- Monitor booking systems and coordinate with relevant departments
- Manage special cases (e.g. unaccompanied minors, medical cases)
- Oversee queue management and ensure a smooth customer flow
- Proactively manage rebooking, hotel arrangements, and other disruption support
- Handle denied boarding processes in line with policies
- Offer alternative solutions to retain customer trust
- Assist across various functions including check-in, boarding, lounge services, and ramp support
- Flexibly support operational needs as directed by the Airport Services Manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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