Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $55,300.00 - $87,900.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee Discounts
Career Development

Job Description

The company is a leading airline service provider committed to maintaining the highest standards of safety, compliance, and customer service in day-to-day station operations. As a key player in the aviation industry, the company operates within a highly regulated environment, adhering strictly to Federal policies and directives. With a focus on safety, efficiency, and customer satisfaction, the airline stands out as a reliable partner in air travel and ground operations, continually striving to improve performance and service delivery throughout its station network. The working environment is dynamic, requiring well-developed planning and organizational skills to manage various facets of aircraft and station management effectively. The company values integrity, professionalism, and excellent communication, encouraging a culture that motivates employees to achieve results while fostering career advancement and personal development among its workforce. This role offers the opportunity to lead a team in an environment committed to excellence, providing a stimulating and rewarding career path in the aviation industry. Employment is full-time, with competitive compensation reflecting the experience and skills necessary to succeed in this critical operational role.

The Station Manager position is integral to ensuring compliance with all aspects of company and Federal policies in the operation of the station. This leadership role demands a proactive individual who can effectively communicate and coordinate internal and external airline business to deliver superior operational efficiency. Essential to this role is the capacity to establish clear goals and objectives while continuously measuring performance to enhance station operations. The Station Manager is responsible for evaluating, managing, and providing ongoing feedback to employees, encouraging development and career growth. Leadership by example through integrity, professionalism, and excellent communication is paramount. The role also places a strong emphasis on customer service excellence and a commitment to serving customers' needs. The Station Manager will oversee compliance with safety regulations, cost control, and quality assurance, while cultivating positive relationships with airport authorities and vendors. This position also involves responsibility for employee scheduling, training coordination, and response to customer feedback. The successful candidate will be adaptable, attentive to detail, and able to maintain composure under pressure, ensuring an efficient, safe, and customer-focused station environment. This is a challenging and rewarding role ideal for experienced professionals seeking to advance their career in the airline industry.

Job Requirements

  • Three years of supervisory/management experience in the airline industry
  • High school diploma or equivalent
  • Must have initial/advanced CSA/GOA Services training required by the airline
  • Must possess a valid driver’s license
  • Must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required
  • Must obtain Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period
  • Must possess certificate of training upon hire including De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training
  • Must pass a background investigation with fingerprint-based criminal records checks as required by the Transportation Security Administration
  • Must pass pre-employment and periodic random drug testing
  • Must be able to work a variety of assigned shifts including evenings and weekends
  • Must have the authorization to work in the U.S. as defined in the Immigration Act of 1986

Job Qualifications

  • Three years of supervisory/management experience in the airline industry
  • High school diploma or equivalent
  • College preferred
  • Initial/advanced CSA/GOA Services training required by the airline
  • Thorough working knowledge of the types of aircraft used at the station
  • Thorough working knowledge of current FAA/TSA security directives and procedures affecting CSA/GOA Services
  • General procedures for passenger processing and baggage transfers
  • Must possess a valid driver’s license
  • Must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required
  • Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period
  • Must possess certificate of training upon hire including De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training

Job Duties

  • Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments
  • Ensure compliance with all Federal directives and security requirements
  • Audit to ensure quality assurance
  • Ensure compliance for controlling of station expenses/cost and maintain an effective cost control program
  • Establish airport and local community relations as liaison with airport city officials, FAA, TSA, policy and fire departments
  • Coordinate airline vendor functions and acts as the liaison for local contracts providing service to airlines, i.e., fueling skycap, security, catering, cleaning, and ground handling
  • Evaluate performance and implement appropriate measures to review service provided to airlines
  • Ensure compliance of all station manuals and monitor for current revisions and availability
  • Ensure compliance of customer service, baggage handling, and departure dependability
  • Monitor and verify quality control
  • Establish effective and cost-efficient work schedules for all station employees
  • Participate in establishing interview, hiring, and workforce requirements
  • Coordinate provide training and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental, and local training issues
  • Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations
  • Establish employee recognition programs for station achievements, i.e., safety, performance, and revenue collect programs
  • Work to establish contract revenue and actively pursue opportunities to ensure station profitability
  • Perform all functions of a Station Agent
  • Other duties as assigned by Regional Manager
  • Must have the authorization to work in the U.S. as defined in the Immigration Act of 1986

Job Criteria

Experience

Mid Level (3-7 years)


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