Job Overview
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Benefits
Access your pay when you need it through DailyPay app
On the spot awards offered through the Awardco Platform including gift cards and more
Multiple options for both full and part-time employees for medical care
Travel discounts, pet insurance, discount shopping and more
Wellness programs offered to all employees
401k program offered with company match
Opportunity for Internal Mobility and transfers
Job Description
Worldwide Flight Services (WFS) is a global leader in air cargo and ground handling services, operating in 164 airport locations across 18 countries and five continents. With a strong commitment to safety, security, and customer satisfaction, WFS provides a broad range of services including cargo handling, passenger services, ramp handling, and technical support to airlines and airports worldwide. The company prides itself on operating at the highest level for its diverse customers, ensuring timely delivery of cargo shipments, baggage handling, and facilitating smooth and efficient airport operations. WFS values operational excellence and is dedicated to fostering a workplace that supports... Show More
Job Requirements
- High school diploma or GED equivalent
- at least 1 year of experience in customer service or related field
- ability to work varied shifts, including weekends, holidays, and nights
- strong verbal and written communication skills
- ability to lift and handle baggage weighing up to 50 lbs
- basic computer proficiency, including the ability to input data and use relevant software
- stay up to date on recurrent training as assigned
- ability to obtain and maintain airport security badge
- ability to keep up with recurrent training in a timely manner
- ability to read, write, and speak the English language
Job Qualifications
- High school diploma or GED equivalent
- at least 1 year of experience in customer service or related field
- strong verbal and written communication skills
- basic computer proficiency, including the ability to input data and use relevant software
- ability to lift and handle baggage weighing up to 50 lbs
- ability to obtain and maintain airport security badge
- familiarity with airport regulations and procedures
- experience handling lost and found procedures or baggage claims
- knowledge of ticketing, reservations, and fare calculation systems
- strong organizational skills and attention to detail
- ability to read, write, and speak the English language
- proficiency in a second language for assisting international travelers
Job Duties
- Make reservations, issue tickets and itineraries, and compute fares for passengers
- handle baggage check-in, collect excess baggage charges, and provide general travel information
- assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
- manage arrangements for passengers holding reservations, standby travelers, and their luggage
- determine flight close-out times and complete necessary flight documentation for accuracy
- handle post-departure procedures, including invalidating tickets and finalizing reports
- conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
- process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel
- receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments
- maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes
- ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program
Job Location
Loading...
You may be also interested in: