Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.72
Benefits
Health Insurance
flexible spending accounts
401(k) Plan
Paid Time Off
sick leave
Life insurance
Disability Coverage
Job Description
Sheraton Denver Downtown Hotel is a distinguished hotel located in the heart of Denver, Colorado, offering exceptional accommodations and guest services. Operating under Marriott International, one of the leading hospitality companies globally, Sheraton brings a commitment to quality, diversity, and inclusion to its guests and associates. Established in 1937, Sheraton has grown into a global community connecting more than 400 locations worldwide, where employees are encouraged to create meaningful guest experiences through excellent service and teamwork. As part of Marriott International’s portfolio, Sheraton provides career opportunities that empower employees to thrive, grow, and contribute in a welcoming, inclusive environment.
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Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- No licenses or certifications required
- Ability to communicate clearly and professionally
- Ability to work full time
- Ability to stand or walk for extended periods
- Ability to lift and move objects up to 10 pounds
Job Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to effectively coordinate with multiple departments
- Attention to detail and accuracy in message handling
- Ability to anticipate and meet guest needs
- Professional appearance and demeanor
- Basic computer proficiency
- Ability to work full-time in person
- Capacity to stand or walk for long periods
- Ability to lift and move objects up to 10 pounds
Job Duties
- Provide guidance and information to guests about hotel amenities, services, and local points of interest
- Coordinate with Bell Services, Front Desk, Housekeeping, Engineering, Security, and other departments as necessary to resolve guest calls, requests, or issues
- Follow up with guests to ensure their requests or issues are satisfactorily resolved
- Receive, record, and accurately relay messages
- Attend to special requests from guests with exceptional needs
- Communicate VIP arrivals to designated staff for personalized attention
- Adhere to all company policies and procedures
- report accidents, injuries, and unsafe working conditions
- Maintain a neat and professional uniform and personal appearance
- Maintain confidentiality of proprietary information and protect company assets
- Greet all guests according to company standards
- anticipate and fulfill guest service needs
- Use clear and professional language when speaking with others
- Answer phones using proper protocol
- Foster positive working relationships with others
- support teamwork to achieve common goals
- Comply with quality assurance expectations and standards
- Identify and recommend new ideas, technologies, or processes to increase efficiency, productivity, quality, safety, or cost savings
- Ability to stand, sit, or walk for extended periods
- Move, lift, transport, push, pull, and position objects up to 10 pounds without assistance
- Perform other reasonable job duties as requested by supervisors
Job Location
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