Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,500.00 - $97,100.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
GAT Sky Cafe, located at Austin International Airport, is a renowned provider of catering and food services primarily serving the airline industry. As an innovative and customer-focused establishment, GAT Sky Cafe prides itself on managing high standards of quality, customer satisfaction, and operational efficiency within a dynamic airport environment. The company caters to various airlines, ensuring that inflight meals and related services meet specific customer requirements while adhering to stringent food safety and regulatory standards. With a commitment to excellence and reliability, GAT Sky Cafe plays an essential role in enhancing the flying experience for passengers by delivering carefully crafted,... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- minimum 3 years of experience in account management or related field
- knowledge of FDA and HACCP food safety regulations
- excellent interpersonal and communication skills
- ability to manage multiple accounts and projects simultaneously
- proficiency in MS Office and inventory management software
- strong leadership and team development skills
- availability to work flexible hours as needed
- attention to detail and organizational skills.
Job Qualifications
- Bachelor’s degree in business administration, hospitality management, or a related field preferred
- proven experience in account management or client relations within the airline or catering industry
- strong knowledge of food safety standards and regulatory compliance (FDA, HACCP)
- excellent organizational and communication skills
- leadership experience with the ability to motivate and develop teams
- proficiency in inventory management and billing systems
- experience with customer feedback and quality score tracking
- ability to coordinate cross-departmental projects effectively
- familiarity with budget planning and cost control processes
- strong problem-solving and decision-making abilities.
Job Duties
- Account management for all airline accounts, office supplies, auxiliary vendor accounts
- develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the Flight Kitchen, the airlines, and local operations
- ensure accurate billing and provisioning to the airline
- maintain daily par levels and inventory control in accordance with customer standards
- ensure equipment inventory is taken in a timely and accurate manner
- ensure the on-time departure of all flights using catering guidelines
- support the respective departments regarding all airline cycle changes
- monitor and ensure compliance with customer specifications and equipment, policies, and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager
- maintain customer specifications and monitor changes
- ensure that the airlines measurement system is considered in each department
- coordinate and participate in all Flight Kitchen evaluations by the customer and distribute evaluation feedback to department Managers to ensure timely response
- monitor and ensure Flight compliance with the airline's safety expectations
- develop, document, and maintain flight attendant comment and delay database
- support the Food Department in menu presentations as needed
- assist in Chef tables with Food Safety
- track quality scores
- ensure par levels of local inventory and specific goods (supplies and services)
- participate in special customer projects
- ensure that the areas of responsibility is properly organized, staffed and directed
- guide, motivate and develop subordinate employees within the Human Resources Policy
- participate in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities
- make the company's values and management principles live in the department(s)
- plan, implement and control the cost budget in area of responsibility and initiate and steer corrective actions in case of deviations
- participate and support company sponsored initiatives such as Food Safety, HACCP, IFSC, Spring Shot, Employee Safety etc.
Job Location
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