Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $23.00 - $28.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Tuition Reimbursement
incentive compensation
Paid Time Off
Career development opportunities
Employee wellness programs
Job Description
Kuehne+Nagel is a global leader in logistics and freight forwarding, offering a wide range of supply chain solutions to industries around the world. With a strong heritage and a vision to move the world forward, Kuehne+Nagel plays a critical role in optimizing processes to ensure the efficient movement of inventory and shipments. The company supports vital deliveries that impact everyday life, including life-saving medicines, wind turbines, semiconductors, and more. Known for its commitment to reliability, innovation, and customer satisfaction, Kuehne+Nagel offers a dynamic global work environment fostering career growth, ongoing training, and a culture of inclusivity and respect.
Show More
Show More
Job Requirements
- 2+ years customer service/operations experience with high volume email enquiries
- 2+ years air logistics/aerospace industry experience
- 2+ years freight forwarding/logistics experience
- Knowledge and experience of freight forwarding, its processes and regulations
- Commercial drive and mindset
- Communication, problem and conflict resolution skills
- Strong collaboration and communication skills
- Ability to adapt to changes
- Customer solutions orientation and conflict resolution
- A constant drive for customer satisfaction in parallel with profitability maximization
Job Qualifications
- 2+ years customer service/operations experience with high volume email enquiries
- 2+ years air logistics/aerospace industry experience
- 2+ years freight forwarding/logistics experience
- Knowledge and experience of freight forwarding, its processes and regulations
- Commercial drive and mindset
- Communication, problem and conflict resolution skills
- Strong collaboration and communication skills with the ability to foster cross-team alignment
- Ability to adapt to changes
- Customer solutions orientation and conflict resolution
- A constant drive for customer satisfaction in parallel with profitability maximization
Job Duties
- Drive the most efficient way of file handling and availability of customer data and requirements in order for stakeholder teams to deliver according to customer expectations and ensure regulatory and compliance adherence
- Ensure consistent shipment monitoring and pro-active customer communication
- Effectively handle and respond to customer feedback, complaints and escalations and ensure swift corrective actions
- Ensure awareness of customer facing digital solutions and encourage usage by customers
- Participate in trainings including GCIM scalable trainings as needed for up-to-date knowledge
- Manage and develop customer growth and stay on top of customer retention
- Drive maximization of profitability with a high focus on spot quotation execution and fast response time, and by upselling and promoting KN products
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in: