Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $38,559.15 - $44,303.97
Benefits
Employee medical insurance
basic life insurance
short-term disability
long-term disability
Vacation and Sick Time
Paid holidays
HSA account funding
401k Match
Buy-up medical insurance
Dental Insurance
Vision Insurance
Optional life insurance
flexible spending accounts
Health savings account
401k
Job Description
Modern Aviation is a dynamic and rapidly growing company operating in the fixed-based operator (FBO) sector, backed by private equity and launched in 2018. The company specializes in acquiring and managing FBO locations across various airports, with a strategic focus on enhancing operational efficiency and commercial performance to increase EBITDA at these sites. With substantial committed capital from its sponsors, Modern Aviation is well-positioned for ongoing growth through targeted acquisitions, aiming to deliver superior services to its clientele in the aviation industry. Known for its dedication to operational excellence and customer satisfaction, Modern Aviation emphasizes the value of ancillary services... Show More
Job Requirements
- Must have at minimum a high school diploma or equivalent
- Minimum of two years experience in customer service representative or line service technician roles
- Must possess a valid driver’s license
- Must be able to pass an airport security background check
- Must be able to read, write, and understand the English language
- Ability to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions
- Ability to regularly lift and/or move up to 50 pounds
- Willingness to work nights and weekends
- Must maintain good communication skills including written, verbal, and radio communications
- Ability to understand phonetic alphabet and aviation acronyms
- Ability to learn and comply with safety procedures and hazards on the airfield
- Ability to use various computer software and point of sale systems
- Must be able to work well under pressure
- Must have a valid state driver’s license
Job Qualifications
- Must have at minimum a high school diploma or equivalent
- An associate degree in aviation/business related field is preferred
- Minimum of two years in a customer service representative or line service technician position
- Must possess a valid driver’s license and be able to pass an airport security background check
- Must be able to read, write, and understand the English language
Job Duties
- Meeting, greeting, and welcoming the passengers and flight crews of customer aircraft that arrive on the aircraft parking ramp
- Directing the customers to the terminal facility for facility use or to meet guests picking them up
- Positioning rental vehicles to meet arriving aircraft so the customer can drive themselves to their destination where applicable
- Assist with the offloading of luggage/baggage
- Escort customer vehicles on and off the airfield when necessary
- Assist the flight crews with any service needs they may require including baggage and transportation assistance
- Direct the flight crews to the terminal for placing any fuel or service orders
- Assist the flight crews with trash removal and cleaning of the interior of the aircraft when requested
- During departure preparation, assist the flight crews with delivery of catering, coffee, ice, and newspapers
- Follow up and ensure all fuel and service orders for departure have been completed so the aircraft can depart on time
- Assist with loading of luggage from the baggage carts or transportation vehicles into the aircraft
- Returning rental vehicles from the aircraft parking ramp to the vehicle parking lot
- Assist fellow teammates where applicable when not servicing the customer
- Thank the customers for their business and visit, welcome them back to visit again
- Assist with improving best practices to provide excellent customer service
- Complete any other duties assigned by management
Job Location
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