Agent - Resort Services

North Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Job Description

The Venetian Resort is a world-renowned luxury hotel and casino located in Las Vegas, Nevada. It offers an unparalleled hospitality experience, blending sophisticated Venetian architecture with modern amenities. The resort is recognized for its exceptional service standards, luxurious accommodations, and diverse entertainment options. It caters to a high-end clientele, providing a dynamic and vibrant environment for guests from around the globe. As a major player in the hospitality and entertainment industry, The Venetian Resort combines elegance with innovation to deliver a memorable stay for every visitor. The property features a wide range of services including exquisite dining, retail stores, spa facilities, and unique experiences such as gondola rides and fine art exhibits. The resort is committed to maintaining the highest standards of service and guest satisfaction, embracing diversity, and fostering a professional workplace culture. Employment at The Venetian Resort offers individuals the opportunity to be part of a prestigious team known for excellence and hospitality leadership.

The role of an Agent - Resort Services at The Venetian Resort involves delivering comprehensive telecom, front desk, and concierge services to resort guests. This position requires handling incoming guest inquiries efficiently across multiple channels such as calls, texts, emails, and chat, ensuring that guest requests are fulfilled promptly and accurately. The agent acts as a central communication hub, directing guests to the appropriate departments both within and outside the property. This role is pivotal in enhancing guest satisfaction by providing accurate information, booking various on-property experiences like dining, entertainment, and spa services, and managing guest needs including billing, late checkouts, and room changes. Agents are responsible for coordinating wake-up calls, housekeeping requests, and maintaining message indicators based on guest status updates. The position demands professionalism, attention to detail, and the ability to multitask in a fast-paced environment. Candidates should be prepared to work varied shifts including nights, weekends, and holidays, demonstrating a strong commitment to the resort's standards of conduct and guest service excellence. This full-time role offers the opportunity to work in a luxury hotel and casino setting, developing strong communication and interpersonal skills while contributing to a superior guest experience.

Job Requirements

18 years of age
Proof of authorization/eligibility to work in the United States
High School diploma or equivalent
Must be able to obtain and maintain any other certification or license, as required by law or policy
Must be proficient in Word and Excel
Must have the ability to type a minimum of 35 wpm
Ability to communicate clearly and effectively in English, both in spoken and written form
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of diverse backgrounds and levels of experience
Must be able to work varied shifts, including nights, weekends, and holidays

Job Qualifications

18 years of age
Proof of authorization/eligibility to work in the United States
High School diploma or equivalent
Must be able to obtain and maintain any other certification or license, as required by law or policy
1 - 2 years working in a luxury hotel and casino environment is preferred
Knowledge of Xtend, SDD Jazz, HotSOS, Zingle and LMS is preferred
Must be proficient in Word and Excel
Must have the ability to type a minimum of 35 wpm
Ability to communicate clearly and effectively in English, both in spoken and written form
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of diverse backgrounds and levels of experience
Must be able to work varied shifts, including nights, weekends, and holidays

Job Duties

Receive inbound calls and messages from on property guests and direct them to the appropriate departments
Provide each guest with unmatched service
Responsible for contacting and communicating Hotel/Casino guests within the vicinity as needed
Locate key company Team Members via various communication methods
Arrange and perform Wake-Up calls and offer special services as needed or requested by guests, or Resort Services Management, and Hotel Management
Review arrival messages according to specified schedules and turn on appropriate message indicator as the guest status changes
Input Housekeeping requests, Facility Tickets and amenities and other inquiries as needed
Manage all in-house guest needs including stay extension, suite changes, folio/billing inquiries, late check outs, check outs, and providing event/group/promo information
Book all on property experiences including box office, restaurants, cabanas, gondola rides, spa, amenities, etc.
Handle and resolve guest challenges effectively
Provide a service or assistance to meet the needs of a guest, client, or customer
Maintain safety as an essential function of the job
Demonstrate consistent and regular attendance
Perform other related duties as assigned