Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
Free meals at our on-site employee restaurant
learning programs through our Academies designed to sharpen your skills
401k plan
Direct Deposit
Job Description
The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, renowned for its luxury accommodations and world-class hospitality. Located in Scottsdale, Arizona, this prestigious resort features 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess is celebrated for hosting major events such as the WM Phoenix Open, Easter at the Princess, Summer at the Princess, and Christmas at the Princess, providing a vibrant and dynamic atmosphere for both guests and employees. With an unwavering commitment to excellence... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Strong communication and interpersonal skills
- Ability to handle multiple tasks simultaneously
- Comfortable using multi-line phone systems and booking platforms
- Basic computer proficiency including Microsoft Office
- Patience and professional demeanor when interacting with guests
- Willingness to learn and adapt in a fast-paced environment
- Ability to work flexible hours including weekends and holidays
Job Qualifications
- Ability to speak with a smile
- Guest focused personality is essential
- experience is an asset
- Aptitude in resolving issues with a customer-focused orientation
- Proficiency in English
- multilingual is a plus
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Experience working with point of sale systems, booking platforms, and Microsoft Office
- Familiarity with Microsoft Word, Outlook and Excel preferred
- Attention to detail is a must as well as being very organized
- Take initiative to complete tasks that need to be done
Job Duties
- Answering multi-line phone system and provide guests information on resort and activities
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques
- Recommend property dining outlets and assist guests with information and special requests
- Book restaurant reservation requests
- Facilitate taking guest room delivery orders
- Accurately input data into proper systems
- Acquire extensive knowledge of the premises
- Communicate in a clear and effective manner
Job Location
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