Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive compensation
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
friendly work environment
Job Description
Universal Kids Resort is a family-friendly hospitality establishment dedicated to providing an engaging and memorable vacation experience tailored especially for families with children. Situated in a prime location, the resort combines modern comfort with playful amenities designed to foster joyous moments for Guests of all ages. Known for its welcoming atmosphere and exceptional guest service, Universal Kids Resort caters to a diverse clientele seeking a seamless blend of entertainment, relaxation, and top-tier hospitality within a safe and dynamic environment. The resort prides itself on creating unforgettable experiences through its innovative kid-friendly activities, comfortable accommodations, and attentive staff committed to guest satisfaction.
The role of Front Office Agent at Universal Kids Resort serves as a vital cornerstone in delivering the warm, welcoming experience Guests expect from the very first point of contact. Acting as the face of the resort, the Front Office Agent handles essential tasks such as managing reservations, conducting check-in and check-out procedures, and addressing inquiries with professionalism and efficiency. This front-line role requires an individual with a friendly demeanor who can communicate clearly and manage various duties simultaneously, often under pressure. Responsibilities include processing payments securely while adhering to PCI compliance standards, coordinating room assignments with special attention to guest preferences, and fostering positive interactions that promote the resort's amenities and services.
Universal Kids Resort seeks a Front Office Agent who is not only detail-oriented but also passionate about creating playful and memorable moments for families and children. With a strong emphasis on guest satisfaction, the role involves close collaboration with departments such as housekeeping and maintenance to ensure prompt room readiness and maintain the aesthetic appeal of the front office and lobby areas. The position requires an individual who is adept in front desk operations, hospitality procedures, and guest service standards, embodying a professional attitude while providing personalized attention that enhances the overall guest journey.
The resort encourages participation in Environmental, Health and Safety responsibilities, demonstrating a commitment to a holistic approach to workplace well-being and sustainability. The position is designed for someone who thrives in a dynamic environment, can handle guest complaints gracefully, and contributes positively to the team culture. This opportunity offers a competitive compensation package and the satisfaction of making every guest's stay at Universal Kids Resort an enjoyable and hassle-free experience. The Front Office Agent is an individual contributor role that plays an integral part in upholding the resort's reputation for excellence and guest-centric service.
The role of Front Office Agent at Universal Kids Resort serves as a vital cornerstone in delivering the warm, welcoming experience Guests expect from the very first point of contact. Acting as the face of the resort, the Front Office Agent handles essential tasks such as managing reservations, conducting check-in and check-out procedures, and addressing inquiries with professionalism and efficiency. This front-line role requires an individual with a friendly demeanor who can communicate clearly and manage various duties simultaneously, often under pressure. Responsibilities include processing payments securely while adhering to PCI compliance standards, coordinating room assignments with special attention to guest preferences, and fostering positive interactions that promote the resort's amenities and services.
Universal Kids Resort seeks a Front Office Agent who is not only detail-oriented but also passionate about creating playful and memorable moments for families and children. With a strong emphasis on guest satisfaction, the role involves close collaboration with departments such as housekeeping and maintenance to ensure prompt room readiness and maintain the aesthetic appeal of the front office and lobby areas. The position requires an individual who is adept in front desk operations, hospitality procedures, and guest service standards, embodying a professional attitude while providing personalized attention that enhances the overall guest journey.
The resort encourages participation in Environmental, Health and Safety responsibilities, demonstrating a commitment to a holistic approach to workplace well-being and sustainability. The position is designed for someone who thrives in a dynamic environment, can handle guest complaints gracefully, and contributes positively to the team culture. This opportunity offers a competitive compensation package and the satisfaction of making every guest's stay at Universal Kids Resort an enjoyable and hassle-free experience. The Front Office Agent is an individual contributor role that plays an integral part in upholding the resort's reputation for excellence and guest-centric service.
Job Requirements
- High school diploma or GED
- 3+ months of front office/desk, guest service or hospitality experience is required
- familiarity with hotel property management systems is a plus
- or equivalent combination of education and experience
Job Qualifications
- Knowledge of front desk operations, basic hospitality procedures, and guest service standards
- Ability to communicate clearly, manage multiple tasks, and remain calm under pressure
- Experience in guest service, hospitality, or front desk roles is preferred
- Strong interpersonal skills, attention to detail, and a friendly, service-oriented attitude
- Consistent attendance is a job requirement
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Job Duties
- Greets guests upon arrival and assists with check-in/check-out procedures in a friendly, professional and efficient manner
- Assigns rooms following all established procedures including special guest requests
- Fulfills guest inquiries, requests, and complaints professionally in person and by phone using in-depth knowledge and by asking exploratory questions to identify and document concerns
- Provides detailed information about room types, amenities and hotel facilities to guests
- Obtains necessary credit and payment information from guests in accordance with all PCI training and applicable policies and procedures
- Processes payments, verifies identification, and issues room keys while providing excellent guest service
- Coordinates with housekeeping and maintenance to ensure timely room readiness
- Maintains overall cleanliness and appearance of the front office and lobby area
- Assists with lost and found program and returning of items as directed
- Promotes Universal Kids Resort amenities, kid-friendly activities, and upsells services when appropriate in accordance with front office sales strategies
- Maintains accurate records, completes shift reports, and follows all safety/security policies and procedures
- Understand and actively participate in Environmental, Health and Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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