Agent Front Desk

Lawton, OK, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $26,829.43 - $43,940.34

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Flexible Schedule

Job Description

InterContinental Hotels Group (IHG) is one of the world's leading hotel companies, operating a global portfolio of diverse hotel brands including InterContinental, Crowne Plaza, Holiday Inn, and more. Renowned for exceptional guest experiences and quality service, IHG is dedicated to innovation, sustainability, and the personal growth of its team members. As an international hospitality company, IHG offers a welcoming and dynamic environment where employees can build rewarding careers in a fast-paced industry.

The Front Desk Agent plays a critical role at IHG hotels, being the first point of contact for guests and setting the tone for their enti... Show More

Job Requirements

High school diploma or equivalent
At least one year of experience in front desk or guest service
Strong communication skills
Fluency in local language
Basic computer literacy
Ability to work flexible shifts including nights, weekends and holidays
Ability to lift up to 50 lbs
Ability to handle cash and credit transactions
Willingness to adhere to safety protocols
Professional appearance
Ability to assist colleagues with ad-hoc duties

Job Qualifications

High school diploma or equivalent
Preferably one year experience in front desk or guest service role
Strong communication skills
Problem-solving ability
Fluency in local language
Basic computer and math skills
Flexibility to work night, weekend and holiday shifts
Ability to lift, push and pull up to 50 lbs
College degree is a bonus

Job Duties

Be the warm welcome that kicks off a memorable guest experience
Acknowledge IHG Rewards Club members and returning guests in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Swiftly check guests in and out by taking IDs, handing out room keys, and controlling and releasing safety deposit boxes
Record and act on guest preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests and assist with issues from billing to local knowledge, involving management when necessary
Follow all safety procedures, report incidents and wear protective gear when needed
Maintain professional appearance and act as a brand ambassador
Stay informed about daily events and activities
Assist colleagues with other ad-hoc duties when needed

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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