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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
wellness programs
Job Description
IHG Hotels & Resorts is one of the world's leading hotel companies, known for providing exceptional hospitality experiences across its diverse portfolio of brands. With a presence in over 100 countries, IHG is committed to delivering warm, welcoming environments where guests feel genuinely at home from the moment they step into any of its properties. This commitment to excellence is evident in every aspect of the guest journey, from the initial reservation to the final check-out. The company prides itself on fostering an inclusive and supportive work culture that encourages growth, innovation, and teamwork among its staff. IHG not only... Show More
Job Requirements
- High school diploma or equivalent
- minimum one year experience in front desk or guest services
- good communication skills
- problem-solving ability
- fluency in the local language
- proficiency in basic maths and computer usage
- ability to work flexible shifts including nights, weekends and holidays
- physical capability to lift and move up to 50 pounds
Job Qualifications
- High school diploma or equivalent
- ideally one year experience in a front desk or guest service position
- strong communication skills
- problem-solving skills
- fluent in the local language
- literate and tech-savvy with basic maths and computer skills
- flexibility to work night, weekend and holiday shifts
- physical ability to lift, push and pull objects up to 50 pounds
Job Duties
- Be the warm welcome that kicks off a memorable guest experience
- acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- handle cash and credit transactions
- swiftly check guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- be a trusted contact for all guests, help them with anything from bill issues to local knowledge, and loop in management when necessary
- stay safe all the time by following safety procedures, report all incidents and wear any protective gear needed
- take pride in your appearance and place as a brand ambassador
- always know what events and activities are on the day's schedule
- jump into other ad-hoc duties when your colleagues need your help
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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