Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.54 - $35.39
Work Schedule
Standard Hours
Benefits
competitive base salary
performance-based incentives
401(k) match
stock purchase plan
Medical insurance
Vision Insurance
Dental Insurance
Paid Time Off
Job Description
DHL Global Forwarding is a world-renowned logistics provider that forms a vital part of the DHL Group, the global leader in logistics operating in over 220 countries. With a specialized focus on air and ocean freight, DHL Global Forwarding employs more than 30,000 professionals who are committed to delivering seamless transportation and supply chain management solutions across the globe. The company prides itself on its customer-centric approach, innovation, and digitalization, fostering an environment that continuously adapts to the evolving needs of the logistics industry. Through cutting-edge technology, dedicated customer service, and strategic global partnerships, DHL Global Forwarding offers comprehensive freight... Show More
Job Requirements
- High school diploma or equivalent
- Relevant experience in air freight export or logistics
- Leadership or team management experience
- Strong communication skills
- Proficiency in Microsoft Office applications
- Ability to work proactively and solve problems
- Knowledge of air export regulations (preferred)
- Authorization to work legally in the United States
- Willingness to collaborate across teams and with customers
- Excellent organizational skills
Job Qualifications
- Strong understanding of air export regulations and documentation preferred
- Leadership experience
- Enthusiasm for building deep and lasting connections with customers
- Proactive and solution-oriented mindset with a can-do attitude
- Ability to resolve product movement issues and communicate proactively with customers
- Strong attention to detail
- Excellent oral and written communication skills
- Prior customer service experience preferred
- Proficiency in Microsoft Office including Outlook, Teams, Word, and Excel
- Experience using CargoWise system highly desirable but not required
Job Duties
- Provide exceptional customer service, surpassing expectations and promptly resolving incidents
- Cultivate enduring customer relationships, understanding their needs and serving as their advocate
- Develop creative customized solutions to keep customers' cargo moving by working with subject matter experts
- Collaborate seamlessly with internal and external teams to address customer concerns effectively
- Master innovative products and services, providing demonstrations and training when needed
- Identify opportunities for account growth and collaborate with sales for rate renewals and upselling
- Promote and leverage DHL's digital suite to enhance customer satisfaction and reduce churn
- Assist in driving system integration of e-solutions between clients and DHL
- Take ownership of transport orders, ensuring timely pickup and optimizing booking processes
- Prepare, control, and distribute necessary export documents while ensuring compliance
- Assign tasks to support functions and monitor their performance
- Take full ownership of files and their financial performance, serving as single point of contact
- Drive GP maximization by finding cost-efficient transportation solutions, leveraging upselling, and minimizing revenue leakage
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Popular Cities