Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $18.00
Benefits
Flexible Schedule
Ability to cross-train and learn unique skills across various departments
invitations to exclusive company-sponsored employee events throughout the season
Job Description
Herschend Family Entertainment is a celebrated company with a rich history spanning over 75 years, rooted deeply in the discovery of a magical Ozark Mountain cave. Founded on principles of family values and creating lasting memories, Herschend has grown to become the largest family-owned themed attractions company in the United States. The company boasts an impressive portfolio of 49 leading attractions and immersive experiences that engage audiences on a global scale. As a family-held enterprise, Herschend emphasizes a culture that values heart and hospitality – what they uniquely term Heartspitality. This blend of genuine care and exceptional service is central... Show More
Job Requirements
- Must be at least 18 years of age to comply with Iowa Child Labor Laws
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Ability to work until later hours of the night
- Must have reliable transportation to and from your scheduled shift
- Ability to comply with all uniform policies
- Ability to refrain from on-the-job consumption of alcohol
- Must possess safety-oriented mindset and understand the importance of complying with all state, and local beverage preparation and serving regulations
- Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Ability to positively engage with guests to promote sales and customer satisfaction
- Previous experience with Point of Sale (POS) technology and PCI compliance a plus
- Ability to follow direction, multi-task, and work as part of a team as well as independently
Job Qualifications
- No education requirements for this position
- 1+ years of previous bartender experience highly desired but not required
- Previous experience with alcoholic beverage serving and associated regulations would be helpful
- Must be Bartender/Server Certified (TIPS) or become so within 30 days of hire
- Ability to read, write, and speak fluent English
- Spanish or other bilingual language skills are a plus
Job Duties
- Greet guests in a friendly and professional manner as they approach the bar
- Protect establishment and patrons by strictly adhering to company policy as well as all state/local Health Department regulations sanitation, safety, and alcohol beverage control policies
- Maintain professional appearance and adhere to uniform standards
- Present menus to guests and promote specials and/or specialty house drinks
- Check guest identification to ensure that they meet the minimum age requirement for consumption of alcoholic beverages
- Efficiently operate restaurant equipment (e.g., telephone, juice machine, soda fountain, etc.)
- Maintain a knowledge of the menu items and assist guests by explaining how various menu items are prepared
- Take guest orders, communicate orders to kitchen, and serve food and beverages in a friendly and professional manner
- Periodically check on guests to ensure all needs and expectations are being met
- Continuously monitor guests for potential intoxication and determine when alcohol service should cease
- Adhere to all bar related TIPS safety training protocols
- Utilize Point of Sale (POS) and registers to accurately run tabs, prepare checks, and successfully record all financial transactions
- Store and stock refrigerators, ice machines, cups, straws, napkins and other service items as needed
- Sanitize and clean service areas, bar tops, and surrounding bar areas, as needed
- Manage to-go orders and retrieve them from the kitchen, as needed
- Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities
- All other duties assigned by leadership
Job Location
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