Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $24.36 - $25.86
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Holiday pay
401(k) Employer Matching
Employee Discounts
Uniform cleaning
Employee Meals
Job Description
Four Seasons is a globally recognized leader in luxury hospitality. Known for its impeccable service standards and commitment to creating exceptional experiences, Four Seasons Hotels and Resorts operates a prestigious portfolio of properties worldwide. Each property is renowned for its elegant design, exquisite dining options, and personalized guest services, all driven by a passionate team dedicated to excellence. The company emphasizes a culture rooted in respect, collaboration, and the continuous development of its people, fostering an environment where employees are motivated to excel and contribute to memorable guest experiences.
The Four Seasons Hotel Chicago exemplifies this legacy of luxury and excellence. It stands as a vibrant hub of culture, style, and energy in the heart of Chicago, located just steps away from the famed Magnificent Mile and the city’s business district. The hotel features 345 elegant guest rooms and suites and includes a luxury spa, offering guests a refined and relaxing stay. The property’s recently transformed Adorn Restaurant and Bar present a unique culinary destination that reflects the essence of Chicago through globally inspired cuisine, craft cocktails, art, and music, creating an inviting atmosphere that resonates with locals and visitors alike.
The position of Host/ess at Adorn Bar & Restaurant is a vital role within the Four Seasons Hotel Chicago team. This role involves providing exceptional quality and service to guests from the moment they arrive until they depart. The Host/ess is responsible for managing the reception area, coordinating seating arrangements, and ensuring the smooth flow of the restaurant’s operations. They act as the first point of contact for guests, setting the tone for their dining experience and maintaining a positive, welcoming environment.
Successful candidates for this role are individuals who demonstrate strong attention to detail, a proactive work ethic, and the ability to multitask effectively under pressure. Familiarity with electronic reservation systems such as OpenTable is important, as is the willingness to collaborate with the broader team, including concierge services and management, to maximize guest satisfaction and restaurant efficiency. The position requires flexibility to work varied hours, including early mornings, evenings, weekends, and holidays.
Compensation for this full-time role ranges from $24.36 to $25.86 per hour, reflective of the luxury hospitality industry standards. Employees benefit from a comprehensive package including health, dental, and vision insurance, a 401(k) retirement plan with employer matching, paid time off, holiday pay, and various employee engagement and recognition programs. The company also offers developmental opportunities that help employees elevate their skills and grow within the organization, alongside exclusive discounts and other perks.
Joining Four Seasons Hotel Chicago means becoming part of an award-winning team within the world’s leading luxury hotel company. It is an opportunity to contribute to a distinguished brand known for its unwavering dedication to outstanding guest experiences and its inclusive, supportive employee culture. Candidates who value luxury hospitality and are eager to deliver service with genuine heart will find this role both rewarding and fulfilling.
The Four Seasons Hotel Chicago exemplifies this legacy of luxury and excellence. It stands as a vibrant hub of culture, style, and energy in the heart of Chicago, located just steps away from the famed Magnificent Mile and the city’s business district. The hotel features 345 elegant guest rooms and suites and includes a luxury spa, offering guests a refined and relaxing stay. The property’s recently transformed Adorn Restaurant and Bar present a unique culinary destination that reflects the essence of Chicago through globally inspired cuisine, craft cocktails, art, and music, creating an inviting atmosphere that resonates with locals and visitors alike.
The position of Host/ess at Adorn Bar & Restaurant is a vital role within the Four Seasons Hotel Chicago team. This role involves providing exceptional quality and service to guests from the moment they arrive until they depart. The Host/ess is responsible for managing the reception area, coordinating seating arrangements, and ensuring the smooth flow of the restaurant’s operations. They act as the first point of contact for guests, setting the tone for their dining experience and maintaining a positive, welcoming environment.
Successful candidates for this role are individuals who demonstrate strong attention to detail, a proactive work ethic, and the ability to multitask effectively under pressure. Familiarity with electronic reservation systems such as OpenTable is important, as is the willingness to collaborate with the broader team, including concierge services and management, to maximize guest satisfaction and restaurant efficiency. The position requires flexibility to work varied hours, including early mornings, evenings, weekends, and holidays.
Compensation for this full-time role ranges from $24.36 to $25.86 per hour, reflective of the luxury hospitality industry standards. Employees benefit from a comprehensive package including health, dental, and vision insurance, a 401(k) retirement plan with employer matching, paid time off, holiday pay, and various employee engagement and recognition programs. The company also offers developmental opportunities that help employees elevate their skills and grow within the organization, alongside exclusive discounts and other perks.
Joining Four Seasons Hotel Chicago means becoming part of an award-winning team within the world’s leading luxury hotel company. It is an opportunity to contribute to a distinguished brand known for its unwavering dedication to outstanding guest experiences and its inclusive, supportive employee culture. Candidates who value luxury hospitality and are eager to deliver service with genuine heart will find this role both rewarding and fulfilling.
Job Requirements
- Candidate must be fluent in English, both verbal and written
- Knowledge and ability to operate various electronic systems
- Passion for service in luxury hospitality
- Attention to detail and problem-solving skills
- Previous work experience in a free-standing Restaurant/Bar preferred
- Valid work authorization for the U.S.
Job Qualifications
- Fluent in English, both verbal and written
- Knowledge and ability to operate various electronic systems
- Service passion for luxury hospitality
- Attention to detail and problem-solving skills
- Previous work experience in a free-standing Restaurant/Bar strongly preferred
Job Duties
- Maintain the reception area and entrance in all aspects of stocking and cleanliness
- Retain all assigned wardrobe in accordance with established standards and uniform guidelines
- Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times
- Perform all assigned duties as detailed in your opening, afternoon and closing checklists
- Distribute the server’s slips (guest notes) and ensure any updates are given to servers and management promptly
- Check the blocking sheet to identify all regulars and VIP guests
- Use OpenTable when taking reservations and when checking on current or future reservations
- ensure accuracy when entering data into OpenTable
- Answer calls promptly to maximize the restaurant’s capacity
- Try to accommodate regulars and reservation requests of concierges
- Utilize all tables to achieve higher turnaround of guests
- Work closely with concierges and other agents to increase guest satisfaction
- Assume all other responsibility relating to operational items at the reception desk
- Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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