Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Flexible
Benefits
4 complimentary zoo tickets per year
Other discounts and perks
Accrue 1 hour of sick leave for every 30 hours worked
403(b) Retirement Plan
Free staff parking
Employee assistance program (EAP)
Job Description
Woodland Park Zoo is a renowned zoological facility located in Seattle, Washington, dedicated to connecting people with wildlife and inspiring conservation efforts. Each year, the zoo attracts over 1.3 million visitors, offering them an immersive experience that fosters awareness and motivation to protect endangered species and their habitats. As a leader in wildlife conservation, education, and recreation, Woodland Park Zoo prides itself on its commitment to its mission: "To save wildlife and inspire everyone to make conservation a priority in their lives." The zoo provides an engaging, safe, and welcoming environment for guests of all ages, ensuring that every visit... Show More
Job Requirements
- Education equivalent to a one year certificate from an accredited college or technical school
- One to two years of customer service or guest service experience
- Strong cash handling skills
- Ability to work a seasonal, flexible schedule including evenings, weekends, holidays, and special events
- Residency and work eligibility in Washington State
- Minimum age of 18 years
Job Qualifications
- One year certificate from an accredited college or technical school
- One to two years of guest/customer service experience
- Equivalent combination of education and experience
- Strong cash handling skills
- Ability to work a seasonal, non-standard/flexible schedule including weekends, evenings, holidays, and special events
- Must live and work in Washington State
- At least 18 years old
- Ability to speak a language in addition to English preferred
Job Duties
- Perform day-to-day operations such as selling general admission, greeting and directing visitors, operating cash registers or point of sale terminals, maintaining a cash drawer, completing daily paperwork, and assisting guests with questions and complaints
- Provide information to the public in person and on the phone, including but not limited to zoo hours, prices/fees, regulations, programs, exhibits, special events, classes, directions, lost and found items, and the zoo animals
- Rectify visitor disputes, complaints, and issues or escalate to a lead if appropriate
- Promote and sell zoo products and experiences
- Set-up, organize, and arrange any necessary equipment or program items
- Interact with and assist visitors of all ages
- expedite visitor entry and egress, establish queuing lines, and help with crowd control in a customer friendly manner
- Function as a parking attendant as required during peak times
- Support zoo policies in a professional manner
- Ensure a safe environment for visitors, staff, and volunteers
- monitor key areas and entrances and report safety concerns to supervisor in a timely manner
- Communicate on-site issues and ideas for improvements regarding customer service, personnel, policy or other related areas
- May be asked to participate in continuous improvement exercises for the unit
- Maintain all assigned workspaces by keeping them clean and organized
- Perform breaks and assist other Admissions units with related projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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