Administrative Support Associate - $19.11 an hour

Kelly Government Solutions, a division of Kelly Services, Inc., is a leading provider of workforce solutions dedicated to supplying experienced staff to the federal government and its key contractors, including both prime and small business entities. With a strong reputation for delivering specialized staffing services, Kelly Government Solutions offers talent acquisition in multiple fields such as engineering, IT, administrative, scientific, and healthcare professions. Their partnership with prestigious government organizations worldwide establishes them as a trusted and reliable agency in the public and private sectors. Kelly Government Solutions is committed to supporting its workforce by offering comprehensive benefits and resources that enhance employee wellbeing and career growth.

The Support Associate Passport Division role based in Buffalo, NY, presents a valuable opportunity for candidates seeking a stable, full-time, long-term, onsite position within a vibrant government-focused team. This position plays a crucial part in facilitating the processing and administration of passport applications, ensuring efficient service delivery and adherence to governmental protocols. The role is positioned within the first shift, working Monday through Friday, affording a consistent and predictable schedule with weekly pay. The base pay rate is $19.11 per hour, supplemented by an additional health and welfare pay of $4.93 per hour, which employees can opt to take as cash, apply toward medical premiums, or boost their 401(k) savings.

As a Support Associate Passport Division, the incumbent will engage in a variety of clerical and customer service duties including receiving, reviewing, and processing passport applications accurately and efficiently. The role involves operating office equipment such as scanners and the TDIS-PD system to manage data entry and correspondence tasks. Attention to detail is paramount, as part of the responsibilities includes quality assurance checks for application completeness, document compliance, and fee accuracy. The position also involves providing excellent customer service by assisting applicants at counters and scheduling appointments, enhancing the overall applicant experience. Additional duties encompass administrative functions such as filing, cashiering, receptionist tasks, and support in training fellow agents and maintaining electronic records.

Physical demands of the job require the ability to lift up to 25-30 pounds occasionally, the capability to sit or stand for extended periods, and perform repetitive body movements including pushing, pulling, reaching, bending, and lifting. Candidates must be prepared to successfully complete a government MRPT public clearance background check as part of the employment process. This role is ideal for individuals with at least two years of experience in administrative or customer service environments utilizing office equipment and software like Microsoft Office. High school graduation or its equivalent is required.

Kelly Government Solutions not only focuses on providing a competitive salary and comprehensive benefits package but also emphasizes career development and personal support for its employees. This contract-to-hire opportunity includes competitive compensation, optional health, vision, and dental insurance plans, paid vacation and sick leave, paid federal holidays, and a 401(k) retirement plan with generous employer contributions. Employees are encouraged to explore the full range of benefits through Kelly’s talent community, which also offers voluntary coverages including life insurance, accident and critical illness insurance, short-term disability, telemedicine, and transportation spending accounts. This commitment to employee health, wellness, and financial security demonstrates Kelly Government Solutions’ dedication to fostering a positive and supportive workplace environment for all its team members.