Administrative Support Assistant

Cal State East Bay, located in the scenic Hayward hills with panoramic views of the San Francisco Bay shoreline, is one of the 23 universities in the California State University system. Established in 1957, the university has grown to become a regionally engaged and globally oriented institution dedicated to academic innovation, student success, and sustainability. With its main campus in Hayward, a satellite campus in Concord, a professional development center in Oakland, and a significant online presence, Cal State East Bay provides a diverse and inclusive environment for students and staff. The university offers a broad range of benefits to its employees, including medical, dental, and vision insurance, retirement plans such as CalPERS, and paid time off including holidays and personal days.

This role is for an Administrative Support Assistant II position based in the College of Letters, Arts, and Social Sciences (CLASS) within the Education Administrative Support Office. The position functions as the primary point of contact for this office, providing essential front-line customer service and administrative support to visitors, students, faculty, and staff. It involves varied clerical and general office duties with varying degrees of complexity. This full-time staff role offers a salary range from $3,565 to $4,346 per month, dependent on qualifications and experience. There is also potential eligibility for participation in Cal State East Bay’s hybrid telecommute program, permitting remote work as scheduled or requested by management.

Key responsibilities include overseeing the daily office operations, coordinating routine administrative processes, and ensuring accurate documentation of college activities. This includes managing tasks such as syllabus collection every semester, faculty office hour postings, scholarship tracking, procurement card oversight, room scheduling, permit distribution for faculty and staff parking, and submitting purchase and facilities requests. The Administrative Support Assistant II must be highly organized, detail-oriented, and capable of multitasking efficiently in both physical and virtual office environments.

In addition to routine office duties, the incumbent will greet visitors, manage the main phone line, distribute mail and packages, and handle key requests and inventory management for office supplies. Proficiency in computer applications such as Microsoft Office Suite, Google Sheets, Outlook, and familiarity with programs like SharePoint and Oracle are highly valued. The ability to utilize office technology systems—copiers, scanners, multiple-line phone systems—is essential.

The role also demands excellent interpersonal and communication skills to interact effectively with diverse university stakeholders. Candidates should demonstrate a strong customer service focus, professional demeanor, and the ability to prioritize duties to meet deadlines. Attention to detail and accuracy in performing mathematical calculations and maintaining records is critical. Prior experience in higher education administrative environments or call centers is preferred but not mandatory.

Successful applicants must pass a background check including LiveScan fingerprinting and be prepared to maintain reliable attendance in a front-desk operational role. Cal State East Bay is committed to equal opportunity employment and fosters an inclusive workplace environment free of discrimination and harassment. The university supports employee growth and provides a supportive benefits package to promote work-life balance and professional development.