Administrative Passport Support Associate - (Expired Job)

Kelly Government Solutions (KGS) is a specialty service of Kelly Services, Inc., a leader in providing workforce solutions across various industries and sectors. KGS focuses on delivering experienced staff to the federal government and its key suppliers, including prime and small business contractors. Their expertise extends to government contract staffing, workforce management, project management, and contract compliance services, making them a trusted partner for both public and private sectors. They offer professionals in engineering, IT, administrative, scientific, and healthcare fields opportunities to work with prestigious government organizations worldwide. With a commitment to support and develop talent, Kelly provides a range of benefits, perks, and work-related resources to promote employee success and satisfaction.

The Administrative Passport Support Associate role is an exciting full-time, long-term position based onsite in New Orleans, operating Monday through Friday on the first shift. This role is integral to the passport team at Kelly Government Solutions, contributing to the efficient processing and management of passport applications. The position offers a competitive compensation rate of $18.50 per hour base pay, supplemented by an additional health and welfare benefit of $4.93 per hour. This flexible benefit allows employees to take the amount as cash, apply it toward medical premiums, or boost their 401(k) savings.

In this role, candidates are expected to carry out a range of administrative and customer service duties essential to maintaining high standards in passport service delivery. Responsibilities include processing passport applications by receiving, reviewing, scanning, entering data, printing, mailing, and archiving. The associate will operate various office equipment such as scanners, mailers, and software systems like TDIS-PD. Customer service is a significant aspect, assisting applicants at counters, scheduling appointments, and providing necessary information.

Quality assurance also plays a critical role, ensuring application completeness, document compliance, and fee accuracy. The administrative scope includes filing, cashiering, data entry, and receptionist duties. Additionally, the associate will contribute to training and support activities by assisting with agent training and maintaining electronic records. Special projects and application discrepancy resolution are also part of the job description, highlighting the dynamic and supportive nature of the role.

Kelly Government Solutions values employees' wellbeing and offers a comprehensive benefits package for this contract-to-hire position. Employees can participate in optional health, vision, and dental plans, accrue paid vacation (80 hours), paid sick leave (56 hours), and enjoy 11 paid federal holidays annually. The offering also includes a competitive 401(k) plan with generous employer contributions. The company’s commitment to its workforce is reflected in its supportive environment, competitive compensation, and opportunities for career growth within a globally recognized staffing organization.