Administrative Coordinator, Hospitality & Service Experience

Chick-fil-A, Inc. (Chick-fil-A or the Company) is a renowned fast-food restaurant chain known for its dedication to quality food, exceptional customer service, and strong community values. Founded in 1946, Chick-fil-A has grown to become one of the largest and most respected fast-food chains in the United States, with over 3,100 domestic restaurants and more than 20 international locations across several countries. The company operates various restaurant formats, including traditional dine-in locations, non-traditional restaurants such as food trucks and mobile kitchens, and has expanded its sales channels to include catering and new concepts like the Little Blue Menu. Chick-fil-A is acclaimed for its emphasis on hospitality, innovation, and inclusive teamwork, fostering an environment where staff are encouraged to develop skills, seek new perspectives, and prioritize continuous improvement to adapt to evolving business needs. Chick-fil-A’s culture revolves around core principles such as seeking wisdom, expecting the best, accepting responsibility, responding courageously, and putting others first, creating a compelling future for employees and customers alike.

The company offers a Flexible Futures Model that balances remote and in-person work with a minimum required presence of 8-10 days per month at their locations. This approach strengthens Chick-fil-A's culture of collaboration and community. The Hospitality & Service Experience (HSE) Team, part of the Restaurant Experience group within the Marketing department, plays a pivotal role in differentiating Chick-fil-A in a competitive industry. As direct and indirect competition increases and customer expectations evolve, the HSE Team is tasked with nurturing easy and enriching customer experiences that remain uniquely Chick-fil-A. This team oversees a diverse array of restaurants and sales channels, working closely with departments like Digital Transformation & Technology, Restaurant Development, Customer Digital Experience, Field Operations, Learning & Development, and Corporate Communications.

The Administrative Coordinator role within the HSE Team is critical for supporting the Senior Director of Hospitality and Service Experience as well as the broader leadership team. This position requires a motivated, innovative professional who can efficiently lead and prioritize multiple tasks across different levels of business needs. The ideal candidate is a confident communicator with a knack for decision-making and recommendation, able to adapt quickly to changes with a positive, open mindset. Responsibilities include managing complex calendars, coordinating meetings, planning events and retreats, handling travel arrangements, processing expense reports, and supporting team culture initiatives. The role ensures smooth operation daily by maintaining an organized rhythm and cadence of meetings and projects, fostering effective communication and collaboration within the team and across the enterprise.

This position demands a high degree of proficiency with Microsoft Office tools such as Outlook, Excel, PowerPoint, Teams, and SharePoint. Key personal attributes include exceptional attention to detail, strong interpersonal skills, the ability to anticipate needs, and a genuine heart for service. This role is essential in contributing to the growth and success of the Hospitality and Service Experience team, enhancing Chick-fil-A's commitment to outstanding customer care through seamless administrative support and proactive engagement in team initiatives. The employment type requires some travel, approximately 10%, and prefers candidates with a Bachelor’s degree or equivalent experience. Although relocation assistance is not provided, this opportunity offers a dynamic work environment where development and innovation are prioritized.