Administrative Coordinator

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Professional development opportunities

inclusive work environment

Job Description

Renaissance Hotels, a prestigious brand under Marriott International, is renowned for providing exceptional hospitality experiences that connect guests to the unique spirit of the neighborhoods they visit. Located in the vibrant French Quarter of New Orleans, the Renaissance New Orleans Pere Marquette hotel blends rich cultural heritage with modern amenities to deliver memorable stays for both leisure and business travelers. This full-service hotel is committed to hospitality excellence and creating authentic experiences that inspire discovery and delight. As part of Marriott International, Renaissance Hotels uphold rigorous standards of guest service, inclusiveness, and professional growth opportunities. Our commitment extends beyond hospitality to embrace diversity, equity, and access in the workplace, ensuring a welcoming environment for all team members and guests alike.

The role of Dual Property Coordinator supports two prominent Renaissance properties, Renaissance Arts and Renaissance Pere Marquette. This full-time, non-management position is based at the Renaissance New Orleans Pere Marquette location, situated strategically in the heart of the French Quarter. The Dual Property Coordinator acts as the central communication liaison between guests and hotel services, ensuring seamless and high-quality customer interactions. Responsibilities include managing guest inquiries via phone and email, updating and retrieving information in the hotel databases, and handling reservation details with precision and professionalism. The position requires proficient use of computer systems, including word processors, spreadsheets, and point-of-sale software, to generate accurate documentation and correspondence. This role is vital in upholding the company’s standards by ensuring confidentiality, professional appearance, and delivery of courteous guest service.

Additionally, the Dual Property Coordinator supports operational efficiency by adhering to company policies, recognizing and anticipating guest needs, and fostering positive relationships with colleagues across departments. The position demands a high level of organizational skills, attention to detail, and the ability to communicate clearly and effectively with guests and team members. The individual must also maintain a safe work environment by reporting accidents and unsafe conditions promptly. This role offers an enriching opportunity to contribute to a dynamic hospitality environment while developing valuable professional skills within a globally recognized brand. Success in this position not only improves guest satisfaction but also supports the larger objectives of the Renaissance Hotels and Marriott International’s mission to deliver outstanding service and memorable guest experiences.

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or administrative roles preferred
Proficiency with computers and standard office equipment
Strong verbal and written communication skills
Ability to multi-task and manage time effectively
Professional demeanor and appearance
Ability to assist persons with disabilities
Willingness to adhere to company policies and procedures
Ability to lift and move objects up to 10 pounds
Availability for full-time schedule

Job Qualifications

High school diploma or equivalent
Excellent communication skills in both written and oral forms
Proficiency in using computer systems including word processing, databases, and point of sale systems
Strong organizational skills and attention to detail
Ability to work effectively in a fast-paced hospitality environment
Customer service experience preferred
Ability to maintain confidentiality and uphold professional standards
Multilingual skills beneficial
Previous experience in hotel or administrative roles is a plus

Job Duties

Serve as point of contact with clients and communicate via phone and email to respond to inquiries and requests
Enter and retrieve information in computer databases using keyboard, mouse, or trackball to update files, records, and reservations
Operate standard office equipment beyond computers
Compose letters, memos, and other documents using word processors, spreadsheets, databases, or presentation software
Transmit information or documentation via computer, mail, or fax, including reviewing and editing written information for accuracy and completeness
Ensure compliance with company policies and procedures, maintain professional appearance and confidentiality of proprietary information
Receive and acknowledge all guests according to company standards, anticipate and fulfill their service needs, assist persons with disabilities, and express genuine appreciation
Communicate clearly and professionally with others, prepare and review documents accurately, answer telephones with proper protocol
Cultivate and maintain positive working relationships with colleagues and support team goals
Report accidents, injuries, and unsafe working conditions to management
Execute other reasonable job duties as requested by supervisors