Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $26.00
Benefits
401k retirement savings plan
company match
professional guidance
Collaborative team environment
Supportive workplace culture
opportunities for growth
Dynamic and engaging work environment
Job Description
Downtown Market in Grand Rapids is a vibrant hub for food lovers and entrepreneurs, renowned for its innovative 18-merchant Market Hall, exceptional event spaces for corporate and wedding functions, and year-round free public events that celebrate the local community. This unique establishment serves as a cornerstone in the heart of Grand Rapids' food scene, offering a dynamic and collaborative atmosphere where small food businesses can grow and thrive. Its rentable Incubator Kitchen supports budding culinary entrepreneurs by providing the tools and space necessary to turn their passion into a professional career. As part of its commitment to fostering a thriving... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 2 years experience in administrative or office support roles
- proficiency with Google Suite
- strong organizational and time management skills
- excellent communication skills
- ability to handle sensitive information with discretion
- reliable transportation
- ability to work evenings and weekends
- familiarity with bookkeeping and accounting procedures preferred
- experience in project management or CRM software preferred
- ability to lift and move up to 50 pounds
- ability to work in fast-paced environment
- strong attention to detail
Job Qualifications
- High school diploma or equivalent required
- associate's or bachelor's degree preferred
- minimum of 2+ years successful experience in an administrative, coordination, or office support role in a customer-facing environment
- demonstrated proficiency in administrative and clerical tasks and procedures, including efficient file and record management and operation of office equipment
- strong proficiency in Google Suite (Chrome, Docs, Sheets, Slides, Drive, and Gmail) and strong aptitude for learning new softwares and systems
- demonstrated exceptional organizational and time management skills and comfortable juggling multiple projects, priorities, and deadlines in a fast-paced, service-oriented setting
- excellent interpersonal and communication skills (written and verbal)
- strong attention to detail and a commitment to accuracy
- ability to work independently and as part of a team in a fast-paced environment
- familiarity with book-keeping and standard accounting procedures a plus
- experience with project management or CRM software a plus
- reliable, honest, and ethical
- reliable transportation required
- able to work evenings and weekends
Job Duties
- Serve as first point of contact for walk-in guests and customer inquiries via phone, email, and online platforms
- ensures timely and accurate responses
- serve as a reliable point of contact for both internal teams and external partners, delivering prompt and courteous support
- maintain confidentiality and handle sensitive information with discretion
- lead administrative monthly audits to ensure accuracy of policies and processes, coordinates with the Office Manager to determine and address discrepancies
- lead security measures including background checks, access badge creation and activation/de-activation, incident tracking, and general troubleshooting
- lead inventory and auditing of facility keys
- issue, track, and collect uniforms for new and separating employees and existing team members
- maintain and organize digital and physical filing systems for contracts, licenses, compliance files, and other company documents
- manage calendars, meeting schedules, meeting preparations, and meeting follow-up actions
- support the organization by scheduling meetings, preparing agendas, AV needs, and food/beverage amenities for staff meetings
- track and order office supplies, handle vendor coordination, and assist with office inventory
- perform Downtown Market Gift Card sales transactions, inventory audits, and reimbursements with tenants
- prepare and balance cash boxes, prepare deposits, and gather invoices and credit card receipts for the accounting department
- support onboarding of new staff by coordinating training materials and schedules
- assist in coordination of special events, seasonal promotions, and team meetings
- support project coordination and execution, and ensure deadlines and milestones are met
- perform errands (bank, post office, etc.)
- assist in maintaining and updating customer records, databases, and documentation
- prepare and proofread internal and external communications, correspondence, and reports
- continuously seek ways to improve administrative processes and enhance team efficiency
Job Location
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