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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,000.00 - $43,000.00
Work Schedule
Standard Hours
Flexible
Benefits
vacation days
sick days
Personal Days
Paid federal holidays
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) Plan
Job Description
AFSPA (American Foreign Service Protective Association) is a reputable organization committed to fostering a diverse and inclusive workforce where every employee is valued and respected. As an Equal Opportunity and Affirmative Action Employer, AFSPA ensures equitable hiring practices without discrimination based on race, color, religion, sex, sexual orientation, national origin, age, veteran status, disability, or any other protected characteristic. The organization values professionalism, integrity, and dedication, offering employees a supportive environment that encourages personal and professional growth. AFSPA operates with a commitment to serving its members through efficient administration and reliable service delivery.
This job opportunity presents a crucia... Show More
This job opportunity presents a crucia... Show More
Job Requirements
- High school diploma or general education degree (GED)
- at least one year of training or experience in customer service and office work
- professional, friendly, and approachable demeanor
- ability to maintain confidentiality
- excellent verbal and written communication skills
- active listening skills
- customer-focused with exceptional service skills
- strong organizational skills
- attention to detail
- ability to multitask and prioritize effectively
- ability to work independently
Job Qualifications
- High school diploma or general education degree (GED)
- at least one year of training or experience in customer service and office work
- professional, friendly, and approachable demeanor
- ability to maintain confidentiality
- excellent verbal and written communication skills
- active listening skills
- customer-focused with exceptional service skills
- strong organizational skills
- attention to detail
- ability to multitask and prioritize effectively
- ability to work independently
- proficiency with multi-line phone systems and office mailing procedures
Job Duties
- Answer a multiple-line phone system
- screen and manage calls by routing them to the proper queue/extensions or taking messages and delivering them within our message system
- provide callers with the company address, directions, and other general information
- maintain the reception area, keeping it clean and free of clutter
- staff the receptionist's desk during scheduled times and when other administrative clerks are absent
- accept and process deliveries and mail, organizing them for distribution
- serve as the face of the company offering friendly and professional service to visitors and callers
- greet all visitors and vendors courteously and announce them to appropriate personnel
- prepare and pack all Open Season boxes and mailings
- distribute packages received through mail or shipping services promptly
- prepare mail tracking reports
- prepare claim boxes sent to external offices by deadlines including postal tracking labels
- notify office coordinator if USPS mail is undelivered
- operate the receptionist's desk during assigned times and breaks
- deliver messages verbally and in writing promptly
- record and transfer calls or messages efficiently
- sort and process mail timely
- alert staff members upon package arrivals
- manage outgoing packages and notify sender if packages are not timely retrieved
- process incoming certified courier and pouch mail
- assist all departments with special projects such as insurance premium invoicing and returned mail handling
- work during all association business hours
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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