Administrative Clerk II

AFSPA (American Foreign Service Protective Association) is a reputable organization committed to fostering a diverse and inclusive workforce where every employee is valued and respected. As an Equal Opportunity and Affirmative Action Employer, AFSPA ensures equitable hiring practices without discrimination based on race, color, religion, sex, sexual orientation, national origin, age, veteran status, disability, or any other protected characteristic. The organization values professionalism, integrity, and dedication, offering employees a supportive environment that encourages personal and professional growth. AFSPA operates with a commitment to serving its members through efficient administration and reliable service delivery.

This job opportunity presents a crucial role within AFSPA, aimed at maintaining smooth front desk operations and ensuring effective mail and package management. The position focuses on performing receptionist and front desk duties, including operating a multi-line telephone system to handle incoming calls and route them appropriately or processing and distributing all incoming and outgoing mail and packages. As the first point of contact for visitors, members, and vendors, this position demands a friendly and professional demeanor to represent the organization's image positively. The role requires handling general inquiries, directing calls, greeting guests, and providing various administrative supports across departments.

The position offers a full-time schedule of 35 hours per week, Monday through Friday, with work hours scheduled between 7:00 AM and 7:00 PM based on business needs. Compensation for this role ranges from $38,000 to $43,000 annually, depending on experience and qualifications. AFSPA provides an excellent benefits package, including generous vacation, sick leave, personal days, and paid federal holidays, supporting a well-balanced work-life arrangement. Additionally, health, dental, vision, and life insurance are available starting the month after employment begins. A robust 401(k) plan with employer matching is offered after the first year, demonstrating AFSPA's investment in the long-term well-being of its employees.

The role demands meticulous attention to detail, strong organizational skills, and the ability to multitask effectively in a dynamic office environment. Responsibilities include answering multiple phone lines, managing mail logistics, greeting visitors, coordinating with staff for smooth information flow, and assisting with special projects across departments. The position requires maintaining confidentiality of sensitive information and delivering exceptional customer service as representatives of AFSPA's commitment to excellence. Successful candidates should be approachable, professional, dependable, and proactive in resolving issues to maintain operational efficiency. This onsite role will be based at one of AFSPA's key locations, which may include the New Carrollton, Maryland Satellite Office or the Washington, DC Headquarters, with occasional hybrid remote work possible according to management's discretion. The organization does not offer fully remote positions. This opportunity provides a stable, engaging environment for individuals with proven interpersonal and administrative skills who thrive in dynamic and customer-focused settings.