Administrative Assistant - Receptionist

Fred's Plumbing & Heating is a well-established, family-owned business located in Champaign, Illinois, serving the local community for over 30 years. Our company specializes in a wide range of plumbing and heating services including handling everything from electrical panels and sewer lines to heating and cooling systems. We are known for taking on challenging jobs that other companies might avoid, demonstrating our commitment, skill, and passion to complete every job the right way. As a locally trusted business, we pride ourselves on delivering high-quality workmanship backed by decades of experience and strong community relationships.

We are currently seeking a dependable, full-time Administrative Assistant - Receptionist to join our dedicated team. This in-office position offers a stable work schedule, Monday through Friday from 7:00 am to 4:00 pm, in our Champaign office. The role is essential in ensuring the smooth and efficient daily operations of our administrative functions. As the first point of contact for Fred's Plumbing & Heating, the Administrative Assistant - Receptionist will play a crucial role in managing communications and customer interactions with professionalism and a positive attitude.

In this role, you will answer incoming phone calls, manage customer service inquiries, and assist clients with scheduling service appointments. You will handle customer payments made by cash, check, or card and issue receipts while maintaining accuracy and attention to detail. Your responsibilities will also include coordinating service call dispatches with technicians, assisting with invoicing and filing, and providing basic bookkeeping support to maintain organized records. This position requires someone who is reliable, detail-oriented, and able to multitask efficiently in a fast-paced environment.

Our company values creating a positive and enjoyable work environment because we believe happy employees lead to happy customers. Our team enjoys perks such as a well-stocked snack bar and comprehensive benefits that reflect how much we care about our staff. We offer competitive hourly pay ranging from $18 to $22, alongside solid benefits including health, dental, and vision insurance; life insurance; a 401(k) retirement plan; and paid time off including vacation days, holidays, and sick leave.

If you have strong communication skills, basic computer proficiency, and a professional, organized approach to your work, Fred's Plumbing & Heating encourages you to apply. We provide a friendly and supportive workplace where you can contribute meaningfully to our company’s continued success and customer satisfaction. Join us and become part of a team that values skill, reliability, and dedication.