Administrative Assistant

New York, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $39.33 - $40.33

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

wellness programs

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional customer experiences and fostering a diverse and inclusive work environment. With a portfolio of prestigious hotel brands, Marriott International prides itself on its dedication to innovation, quality, and guest satisfaction. The company values diversity, equity, and inclusion, ensuring that employees from all backgrounds feel welcomed and empowered to contribute their unique talents and perspectives. Within this expansive network, the Westin brand stands out for its focus on wellness and helping guests become the best versions of themselves during their travels. Westin’s mission centers on delivering unique wellness experiences that enhance guest well-being, making it a distinctive and revered brand in the hotel industry.

This job opportunity is for a full-time, non-management administrative position located at 270 W 43rd St, New York, NY. The hourly pay range for this role is between $39.33 and $40.33, reflecting the value Marriott places on skilled administrative professionals. The primary responsibility of this role is to provide comprehensive administrative support to ensure smooth office operations and excellent service to guests. The successful candidate will be skilled in handling various office equipment and performing data entry tasks to manage and update guest records, reservation files, and other essential documents. Responsibilities include using computers and other office technology to transmit information, prepare correspondence, and manage incoming and outgoing mail.

The role demands meticulous attention to detail in organizing and maintaining both electronic and physical filing systems, ensuring documents related to office activities and business transactions are accurately collected, sorted, and archived. Additionally, the position requires effective communication skills to greet guests warmly according to company standards, anticipate and fulfill their service needs, assist guests with disabilities, and maintain a positive and professional demeanor. The administrative assistant must also adhere strictly to company policies, uphold confidentiality regarding proprietary information, and protect company assets. This position offers a vibrant work environment within a world-class hospitality brand that emphasizes employee well-being and personal development.

At Westin, employees are encouraged to engage in wellness practices both at work and in their personal lives, reflecting the brand’s holistic approach to thriving in the hospitality industry. The candidate who thrives in this role will be proactive, optimistic, and dedicated to maintaining their well-being amidst the dynamic demands of the job. Joining Marriott International and Westin means becoming part of a supportive and global team dedicated to excellence, innovation, and guest satisfaction. This position is an excellent opportunity for those passionate about administrative work in a prestigious hotel environment and eager to grow their career while contributing to a mission-driven company that values its people and their development.

Job Requirements

high school diploma or equivalent
previous administrative or clerical experience preferred
proficiency in computer use and standard office equipment
ability to communicate clearly and professionally
ability to maintain confidentiality
ability to handle multiple tasks efficiently
ability to work in a team environment
ability to lift and move objects weighing up to 10 pounds

Job Qualifications

high school diploma or equivalent
previous experience in administrative or clerical roles preferred
proficiency with office equipment and computer software including word processing, spreadsheets and database programs
strong communication skills in both English and Spanish preferred
ability to maintain confidentiality
excellent organizational skills
customer service experience
ability to work in a team environment
attention to detail
basic knowledge of point of sale systems

Job Duties

enter and retrieve information contained in computer databases using keyboard, mouse or trackball to update files, records and reservations and respond to guest inquiries
transmit information or documentation using a computer, mail or fax machine
operate standard office equipment aside from computers
draft letters, memos and other documents using word processors, spreadsheets, databases or presentation software
handle incoming and outgoing mail, date stamp and distribute incoming mail
create and maintain filing and organization systems in electronic and paper formats for records, reports, documents etc
collect, copy, classify and file records of office activities, business transactions and other activities
enter and locate work-related information using computers and point of sale systems
comply with all company policies and procedures, maintain clean and professional appearance, maintain confidentiality of proprietary information and protect company assets
greet all guests according to company standards, anticipate their service needs and address them, assist persons with disabilities and thank guests sincerely
communicate clearly and professionally with others, prepare and proofread documents accurately and answer phones using appropriate protocol
foster and maintain positive working relationships with others, support team to achieve common goals and listen and respond appropriately to concerns of other employees
move, lift, carry, push, pull and place objects weighing 10 pounds or less unassisted
perform other reasonable job duties as requested by supervisors