Administrative Assistant

Carriage Services is a renowned company dedicated to creating premier experiences in the Funeral and Cemetery industry through innovation, empowered partnerships, and elevated service. The company holds a strong commitment to providing compassionate and professional service across its network of locations and support centers. Carriage Services is recognized for setting industry standards by combining traditional values with modern approaches, ensuring that both clients and employees experience excellence in every interaction. As an equal opportunity employer, Carriage Services fosters a collaborative, supportive, and inclusive work environment where team members are encouraged to grow professionally while contributing to meaningful work within the community.

The Administrative Assistant position at the Houston Support Center, located at 3040 Post Oak Blvd, is a key role within Carriage Services that directly reflects the company’s culture of premier service. This full-time position offers a salary of $53,153 per year and is instrumental in shaping the first impression of the Support Center for visitors, executives, and staff. The Administrative Assistant is responsible for delivering hospitality-driven service with warmth, professionalism, and effective communication. The role demands high emotional intelligence, keen organizational skills, and the ability to anticipate and meet diverse needs in a fast-paced corporate environment.

In this capacity, the Administrative Assistant serves as the welcoming face of the Carriage Support Center, managing the front desk operations and ensuring all guests receive exceptional hospitality from the moment they arrive. The person in this role will confidently communicate with C-suite executives, board members, and various stakeholders, representing Carriage Services with a polished and professional presence. Beyond guest reception, the assistant handles essential office operations including phone management, mail handling, and delivery coordination, while maintaining confidentiality and exercising sound judgment.

Moreover, the position emphasizes fostering a positive culture by modeling Carriage’s core values, anticipating office needs, and maintaining a well-coordinated, efficient support environment. The Administrative Assistant also plays a pivotal role in service recovery and complaint resolution by applying empathy and professionalism to transform challenges into positive experiences, using the company's C.A.R.E. method (Connect, Assess, Respond, Ensure). This role is ideal for individuals with over three years of experience in hospitality, administrative support, or client-facing corporate roles who can bring exceptional communication skills, strong organizational ability, and a proactive mindset to the dynamic environment of Carriage Services.