Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $30.29
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
paid overtime
Training and Development
Job Description
Hyatt Vacation Ownership is a revered leader in the hospitality industry, offering exceptional vacation experiences across numerous luxury resorts. Known for its commitment to quality, customer satisfaction, and employee development, Hyatt Vacation Ownership establishes a welcoming and inclusive environment for guests and staff alike. As part of the Hyatt brand, this company emphasizes high standards of service and operational excellence, ensuring each stay is memorable, enjoyable, and seamless. The organization prioritizes diversity and inclusivity, committing to hiring and sustaining a workforce that represents a wide range of backgrounds and experiences.
This position is a non-exempt management role within the Activities and Concierge Departments, offering an hourly rate of $30.29 with overtime paid in accordance with state and federal law. The pay range for this role is approximately $63,000 to $66,000 annually, reflecting its significance within the hotel management structure. Driving is required for this position, and appropriate screening will be conducted to ensure compliance with company and legal standards.
The role centers on the staffing, training, and management of the Activities and Concierge teams. It involves ensuring that the staff is well-equipped with comprehensive knowledge about the property’s facilities, daily events, and guest services. The successful candidate will demonstrate strong leadership capabilities by fostering teamwork, promoting brand standards, and enhancing the overall guest experience through the meticulous coordination of activities and concierge services. The management responsibilities include training adherence to brand and corporate standard operating procedures, monitoring employee performance, and enforcing safety and emergency protocols.
A critical component of the role involves overseeing property events and recreational programs designed for diverse guest demographics, ensuring activities are engaging and meet the property’s standards. The manager coordinates efforts between various resort departments, including kitchen, food and beverage, golf, tennis, spa, and front desk operations, to guarantee seamless service delivery and guest satisfaction.
Financial oversight is also a key aspect of this position, with responsibilities including managing departmental budgets related to wages and controllable expenses. The role demands proficiency in budget management tools such as requisition sheets, purchase orders, and invoice tracking to control costs effectively while maintaining service quality.
Human resources functions form an integral part of the duties, involving employee coaching, training, mentorship, and conflict resolution to cultivate a productive and motivated team environment. The manager will also address the needs of employees, resolve interpersonal conflicts, and provide constructive feedback to enhance staff performance.
Ultimately, the role demands a commitment to exceptional customer service, addressing guest needs proactively, and resolving issues promptly to uphold Hyatt Vacation Ownership’s standards for guest satisfaction. This multifaceted management position offers a unique opportunity to contribute to a leading hospitality brand known for its dedication to luxury experiences and employee development.
This position is a non-exempt management role within the Activities and Concierge Departments, offering an hourly rate of $30.29 with overtime paid in accordance with state and federal law. The pay range for this role is approximately $63,000 to $66,000 annually, reflecting its significance within the hotel management structure. Driving is required for this position, and appropriate screening will be conducted to ensure compliance with company and legal standards.
The role centers on the staffing, training, and management of the Activities and Concierge teams. It involves ensuring that the staff is well-equipped with comprehensive knowledge about the property’s facilities, daily events, and guest services. The successful candidate will demonstrate strong leadership capabilities by fostering teamwork, promoting brand standards, and enhancing the overall guest experience through the meticulous coordination of activities and concierge services. The management responsibilities include training adherence to brand and corporate standard operating procedures, monitoring employee performance, and enforcing safety and emergency protocols.
A critical component of the role involves overseeing property events and recreational programs designed for diverse guest demographics, ensuring activities are engaging and meet the property’s standards. The manager coordinates efforts between various resort departments, including kitchen, food and beverage, golf, tennis, spa, and front desk operations, to guarantee seamless service delivery and guest satisfaction.
Financial oversight is also a key aspect of this position, with responsibilities including managing departmental budgets related to wages and controllable expenses. The role demands proficiency in budget management tools such as requisition sheets, purchase orders, and invoice tracking to control costs effectively while maintaining service quality.
Human resources functions form an integral part of the duties, involving employee coaching, training, mentorship, and conflict resolution to cultivate a productive and motivated team environment. The manager will also address the needs of employees, resolve interpersonal conflicts, and provide constructive feedback to enhance staff performance.
Ultimately, the role demands a commitment to exceptional customer service, addressing guest needs proactively, and resolving issues promptly to uphold Hyatt Vacation Ownership’s standards for guest satisfaction. This multifaceted management position offers a unique opportunity to contribute to a leading hospitality brand known for its dedication to luxury experiences and employee development.
Job Requirements
- high school diploma or GED
- 3 years experience in recreation/health club operations or related professional area
- OR 2-year degree from an accredited university in health education, physical education, hotel and restaurant management, or related major
- driving is required for this position
- must pass screening
- ability to manage and train staff
- knowledge of safety and emergency procedures
- strong organizational skills
- excellent customer service skills
- ability to handle guest complaints effectively
Job Qualifications
- high school diploma or GED with 3 years experience in recreation/health club operations or related professional area
- OR 2-year degree from an accredited university in health education, physical education, hotel and restaurant management, or related major with no work experience required
- strong leadership and management skills
- excellent communication and interpersonal abilities
- proficient in budget management and financial oversight
- knowledge of safety and emergency procedures
- ability to multitask and coordinate multiple departments
- experience in event planning and guest services
Job Duties
- ensures staff is trained on all brand standard operating procedures
- administers and ensures employee adherence to corporate and local SOPs
- strives to meet the five goals of the property including guest satisfaction, profitability, sanitation, job safety, employee satisfaction
- demonstrates knowledge and proficiency in all safety and emergency procedures
- demonstrates knowledge and proficiency in the brand's accident prevention policy
- demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations
- fosters teamwork and communication among different departments
- maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest
- monitors and directs concierge, boats, Kids Klub, and guest experience
- creates, organizes and implements activities for all age ranges
- acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information
- ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom
- manages wages and controllable expenses within budgeted guidelines
- monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s
- manages the department's budget in the areas of man hours and wages
- reads and comprehends operating statements and budget worksheets
- provides constructive coaching and counseling to employees
- supports the development, training, and mentoring of employees
- demonstrates knowledge of how and when to impose deadlines and delegate tasks
- motivates and provides a work environment in which employees are productive
- listens and responds to employee's needs
- manages group or interpersonal conflict situations effectively
- develops and manages hourly employees
- provides excellent customer service
- determines guest's needs and strives to meet these needs
- handles guest problems and complaints effectively
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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