Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Comprehensive commission plan
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Generous vacation time off
Paid sick time
Employee Stock Purchase Program
Tuition Reimbursement Program
recognition programs
GO Hilton discounted hotel rates
Job Description
Hilton Grand Vacations is a prominent leader in the vacation ownership industry, known for its commitment to excellence, innovation, and quality. This dynamic company focuses on delivering memorable experiences to its customers while fostering an inclusive and supportive work environment for its team members. Hilton Grand Vacations has been recognized with numerous prestigious awards, including placement on Newsweek's Top 100 Most Loved Workplaces list in both 2021 and 2022, Gold and Silver Stevie Awards for Company of the Year and Achievement in Growth, respectively, and certification as a Great Place to Work. The company’s strong dedication to diversity and equal opportunity employment further solidifies its status as an employer of choice, embracing individuals from all backgrounds and ensuring accommodations for those with disabilities.
The role of Sales Executive at Hilton Grand Vacations involves being the face of the company when presenting HGV ownership programs and products to pre-qualified guests and potential owners. Sales Executives play a vital role in driving sales volume by engaging with customers, understanding their travel interests, and offering tailored solutions through the Hilton Grand Vacations ownership products. Success in this role requires excellent communication skills, a strong work ethic, and a passion for customer service paired with the ability to close sales effectively. Working as part of a collaborative team, Sales Executives promote a positive environment while upholding the core values and policies of Hilton Grand Vacations.
Sales Executives are expected to greet guests, listen actively to their travel needs, and present ownership options that best suit those interests. They must maintain professional and ethical conduct in all interactions and utilize effective communication channels including email, telephone, and written correspondence to ensure customer satisfaction. Weekly participation in sales training sessions is a key requirement, as well as meeting performance standards related to sales volume and ethical behavior. Sales Executives are also incentivized through a comprehensive commission plan that includes monthly and quarterly bonuses, encouraging them to reach their fullest potential.
Hilton Grand Vacations offers a competitive work schedule with Sales Executives working five days a week, eight hours a day, including weekends and holidays. Beyond competitive compensation, the company provides a range of valuable benefits such as medical, dental, and vision insurance starting from day one, a 401K plan, generous vacation and paid sick time, discounted hotel rates worldwide, an employee stock purchase program, tuition reimbursement, and various recognition and career development opportunities, making it a rewarding workplace. This role offers not only the chance to build a fulfilling career in sales within the luxury vacation ownership sector but also to be part of a globally respected brand with an award-winning workplace culture.
The role of Sales Executive at Hilton Grand Vacations involves being the face of the company when presenting HGV ownership programs and products to pre-qualified guests and potential owners. Sales Executives play a vital role in driving sales volume by engaging with customers, understanding their travel interests, and offering tailored solutions through the Hilton Grand Vacations ownership products. Success in this role requires excellent communication skills, a strong work ethic, and a passion for customer service paired with the ability to close sales effectively. Working as part of a collaborative team, Sales Executives promote a positive environment while upholding the core values and policies of Hilton Grand Vacations.
Sales Executives are expected to greet guests, listen actively to their travel needs, and present ownership options that best suit those interests. They must maintain professional and ethical conduct in all interactions and utilize effective communication channels including email, telephone, and written correspondence to ensure customer satisfaction. Weekly participation in sales training sessions is a key requirement, as well as meeting performance standards related to sales volume and ethical behavior. Sales Executives are also incentivized through a comprehensive commission plan that includes monthly and quarterly bonuses, encouraging them to reach their fullest potential.
Hilton Grand Vacations offers a competitive work schedule with Sales Executives working five days a week, eight hours a day, including weekends and holidays. Beyond competitive compensation, the company provides a range of valuable benefits such as medical, dental, and vision insurance starting from day one, a 401K plan, generous vacation and paid sick time, discounted hotel rates worldwide, an employee stock purchase program, tuition reimbursement, and various recognition and career development opportunities, making it a rewarding workplace. This role offers not only the chance to build a fulfilling career in sales within the luxury vacation ownership sector but also to be part of a globally respected brand with an award-winning workplace culture.
Job Requirements
- Minimum 1 year of sales and customer service experience with proven ability to close sales
- Ability to work a flexible schedule to include weekends and holidays
- Ability to resolve sophisticated customer service issues and adapt to changes in a fast-paced environment
- Ability to meet all compensation plan goals
- Proficiency in English (reading/writing/speaking)
- High school diploma or equivalent
Job Qualifications
- Minimum 1 year of sales and customer service experience with proven ability to close sales
- Previous sales and marketing experience in a similar luxury goods or services industry is a plus
- Ability to work a flexible schedule to include weekends and holidays
- Ability to resolve sophisticated customer service issues and adapt to changes in a fast-paced environment
- Ability to meet all compensation plan goals
- Proficiency in English (reading/writing/speaking)
- High school diploma or equivalent
- Experience selling branded Timeshare or Vacation Ownership products is advantageous
Job Duties
- Greet guests and listen to their travel interests to offer the best options to meet their needs
- Present the Hilton Grand Vacations ownership products to our potential owners to generate sales volume and leads while maintaining a professional and ethical representation of the company
- Maintain effective communication with clients and provide follow-up to ensure customer happiness by utilizing various forms of communication (ie: email, telephone, and written correspondence)
- Utilize selling concepts promoted at HGV
- Generate referral leads with each new customer
- Promote a positive, collaborative environment and maintain our core values and policies
- Accountable for attending one of HGVC's sales training sessions every week, according to HGV policies and procedures, and maintaining business standards for sales volume, ethics, and floor behavior with customers and coworkers
- Carry out all other reasonable requests by management which the associate is capable of performing
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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