AC Hotel Front Desk Agent - Part Time

AHC Hospitality is a renowned hospitality company that operates a diverse portfolio of hotels, restaurants, and resorts. Known for delivering exceptional guest experiences, AHC Hospitality caters to a wide range of customers, from those attending large-scale meetings to intimate dining guests. The company prides itself on creating memorable moments for its guests and fostering a supportive and growth-oriented environment for its associates. With properties including the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, AHC Hospitality offers varied opportunities that suit different personalities and career aspirations. The establishment emphasizes a culture where the success of employees is integral to its own achievements, investing in staff development and promoting career advancement within the hospitality industry.

This specific role is a part-time position with varied working hours spanning between 1st and 2nd shift. Eligible employees benefit from discounted downtown parking, complimentary employee meals, and attractive discounts across the hotel and restaurant services. The hourly compensation for this position is $16.50.

The role at AC Hotel focuses on delivering outstanding guest service and maintaining the brand’s high standards. The ideal candidate will be passionate about hospitality, detail-oriented, and a team player who consistently brings a positive attitude to their work environment. Primary responsibilities include managing guest reservations, registrations, and room assignments using various specialized software such as MARSHA, FOSSE, Guestware, MICROS, and Mobile Guest Services. Furthermore, this role requires staying informed about hotel operations, including room rates, packages, promotions, and amenities to assist guests effectively.

This position involves adherence to hotel policies, cash handling protocols, and ensuring front desk cleanliness and professional representation. Exceptional communication and interpersonal skills are essential for resolving guest inquiries and issues promptly and courteously. The associate must also be knowledgeable about Marriott Rewards benefits and actively encourage guests to enroll. A strong focus on teamwork, collaboration, and a commitment to upholding the company’s core values are pivotal to success in this role. Physical demands include standing, walking, using hands and fingers regularly, and occasionally lifting or moving up to 50 pounds. Overall, this part-time position offers a dynamic and engaging environment for individuals eager to build a rewarding career in hospitality while providing guests with a warm and seamless experience.