AC Hotel Dallas Frisco - Front Desk Assistant Manager OEM
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Aimbridge Hospitality is a leading hotel management company dedicated to delivering exceptional guest experiences across a diverse portfolio of properties. Known for its commitment to quality and innovation, Aimbridge Hospitality manages various hotel brands that prioritize guest satisfaction and team member growth. The company fosters a collaborative environment where hospitality professionals are encouraged to excel and grow their careers within a dynamic industry. Aimbridge places a strong emphasis on creating memorable stays for guests through attentive service and operational excellence. Their approach integrates cutting-edge technology, sustainability initiatives, and a passionate workforce striving for continuous improvement.
The Front Desk Assistant Manager OEM role at Aimbridge Hospitality is an exciting opportunity for hospitality professionals who thrive in fast-paced hotel environments. This position plays a crucial role in ensuring that the front office operates efficiently while providing outstanding customer service. The Assistant Manager works closely alongside the Front Desk Manager to lead the front desk team in welcoming guests, managing room revenue, and maintaining smooth daily operations. As a key player, the Assistant Manager fosters a positive atmosphere that enhances guest satisfaction and encourages team collaboration.
This role requires excellent problem-solving skills and the ability to handle high-pressure situations with composure. The individual will be responsible for motivating and coaching front desk staff, setting high operational standards, and ensuring compliance with company policies and certifications. Additionally, the Assistant Manager ensures that financial and organizational systems are meticulously maintained to support hotel profitability and customer loyalty. The position is classified as an overtime eligible manager (OEM), which means that overtime compensation is applicable and calculated according to company standards.
Working at the AC and Residence Inn Dallas Frisco, a unique dual-brand complex managed by Aimbridge Hospitality, offers a vibrant and growth-oriented work environment. The property features 300 modern rooms and a variety of amenities designed to enhance guest experiences. Located near The Star sports and entertainment district, the hotel attracts a mix of business travelers, sports teams, and leisure guests. Employees benefit from a culture that values teamwork, cross-training, and professional development across two distinct brands under one roof. The front desk team is pivotal in creating warm memories and energizing connections that make guest stays truly enjoyable. This role is perfect for someone looking to grow within the hospitality industry while being part of a supportive and fast-paced team dedicated to excellence.
The Front Desk Assistant Manager OEM role at Aimbridge Hospitality is an exciting opportunity for hospitality professionals who thrive in fast-paced hotel environments. This position plays a crucial role in ensuring that the front office operates efficiently while providing outstanding customer service. The Assistant Manager works closely alongside the Front Desk Manager to lead the front desk team in welcoming guests, managing room revenue, and maintaining smooth daily operations. As a key player, the Assistant Manager fosters a positive atmosphere that enhances guest satisfaction and encourages team collaboration.
This role requires excellent problem-solving skills and the ability to handle high-pressure situations with composure. The individual will be responsible for motivating and coaching front desk staff, setting high operational standards, and ensuring compliance with company policies and certifications. Additionally, the Assistant Manager ensures that financial and organizational systems are meticulously maintained to support hotel profitability and customer loyalty. The position is classified as an overtime eligible manager (OEM), which means that overtime compensation is applicable and calculated according to company standards.
Working at the AC and Residence Inn Dallas Frisco, a unique dual-brand complex managed by Aimbridge Hospitality, offers a vibrant and growth-oriented work environment. The property features 300 modern rooms and a variety of amenities designed to enhance guest experiences. Located near The Star sports and entertainment district, the hotel attracts a mix of business travelers, sports teams, and leisure guests. Employees benefit from a culture that values teamwork, cross-training, and professional development across two distinct brands under one roof. The front desk team is pivotal in creating warm memories and energizing connections that make guest stays truly enjoyable. This role is perfect for someone looking to grow within the hospitality industry while being part of a supportive and fast-paced team dedicated to excellence.
Job Requirements
- 2-year college degree with 3 or more years of related experience or 4-year college degree with at least 1 year of related experience
- 3-5 years of progressive experience in a hotel or related field preferably with supervisory experience
- Ability to handle high-pressure situations maintaining composure and objectivity
- Compliance with certification requirements such as Food Handlers, Alcohol Awareness, CPR, and First Aid
- Effective problem-solving and organizational skills
- Availability to work overtime as required
- Strong leadership and team management abilities
Job Qualifications
- 2-year college degree with 3 or more years of related experience or 4-year college degree with at least 1 year of related experience
- 3-5 years of progressive experience in a hotel or related field preferably with supervisory experience
- Demonstrated ability to handle stressful and high-pressure situations with composure
- Strong interpersonal and communication skills
- Knowledge of hotel management software and front desk systems
- Leadership experience in managing and motivating teams
- Compliance with required certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid
Job Duties
- Deliver top-notch guest service with a friendly and welcoming attitude
- Motivate, coach, and guide the front desk team to maintain high standards
- Handle guest concerns and resolve issues promptly with calm and effective problem solving
- Manage room revenue and maintain organizational systems accurately
- Ensure compliance with certification requirements and company policies
- Support smooth front office operations and maintain a positive work environment
- Collaborate with other departments to enhance guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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