AC Hotel Dallas Frisco - Front Desk Assistant Manager OEM

Aimbridge Hospitality is a leading global hospitality management company dedicated to delivering exceptional guest experiences through a portfolio of diverse hotel brands. As one of the largest third-party hotel management companies in the world, Aimbridge Hospitality focuses on innovation, operational excellence, and customer satisfaction, making it a premier choice for hospitality professionals seeking career growth in a dynamic environment. With a variety of properties across numerous markets, Aimbridge Hospitality creates vibrant spaces where guests feel welcomed, valued, and cared for.

The AC and Residence Inn Dallas Frisco complex is a standout property within Aimbridge's portfolio, offering the unique experience of two distinct hotel brands under one roof. This location features 300 modern rooms designed to provide guests with comfort, convenience, and an intriguing atmosphere. Situated close to major business hubs and sports venues, including The Star, the property attracts a diverse range of guests from corporate travelers to sports teams and leisure visitors. Amenities such as a licensed Starbucks store, AC Lounge with crafted cocktails, and versatile meeting spaces enhance the guest experience, providing energetic and relaxing spaces for all.

The Front Desk Assistant Manager OEM position at Aimbridge Hospitality is a vital leadership role focused on ensuring the front desk operates efficiently and guests receive outstanding service. As the right-hand person to the Front Desk Manager, the Assistant Manager plays a key role in motivating and guiding the front desk team to uphold high standards of hospitality. This role demands a professional who excels in customer service, problem-solving, and operational management, ensuring smooth daily hotel functions and maximizing room revenue and occupancy.

This overtime eligible managerial position recognizes the importance of dedication and flexibility, offering overtime pay as appropriate. The role's responsibilities include greeting guests warmly, managing guest services with a focus on satisfaction, leading and coaching staff, and resolving any issues calmly and effectively. The Assistant Manager is also responsible for overseeing financial aspects, including room revenue management, and maintaining organizational systems and technology that support daily operations.

Candidates for this role are expected to have relevant experience in the hospitality industry, particularly within hotel front desk operations, along with supervisory skills. Educational qualifications include at least an associate degree with multiple years of experience or a bachelor’s degree with some related experience. The position requires the ability to manage stressful situations with composure and comply with certification requirements such as food handling, alcohol awareness, CPR, and first aid.

Aimbridge Hospitality values its team members and offers a competitive benefits package that includes medical, dental, and vision coverage, disability insurance options, paid time off, employee assistance programs, and retirement plans. With additional perks like daily pay options, the company is committed to supporting the wellbeing and professional development of its staff. Working at the AC and Residence Inn Dallas Frisco complex provides a unique opportunity to engage with two prominent hotel brands and develop a multifaceted career in hospitality management within a lively, team-oriented environment.