Job Overview
Employment Type
Full-time
Compensation
Salary
Range $61,400.00 - $97,600.00
Work Schedule
Flexible
Benefits
flight privileges
Discount Program
vacation
Sick Time
floating holidays
medical plan options
PPO
Dental
Vision
Personal accident
Life insurance
flexible spending accounts
long term disability
401(k)
Paid training
paid parking
Transportation assistance
Annual incentive plan
Job Description
United Ground Express (UGE) is a prominent regional airline operations company that provides essential ground handling services for United Airlines across various locations. Established as a key partner in the aviation industry, UGE is dedicated to delivering high-quality customer service and operational excellence in the transportation sector. United Ground Express operates as an essential component in the travel experience, ensuring smooth and efficient ground operations that serve millions of passengers every year. The company prides itself on fostering a positive work environment, promoting safety, and maintaining compliance with all regulatory standards while delivering superior service to customers and airline partners alike.
The role of General Manager at United Ground Express is pivotal to the operational and service success of airport stations. The General Manager will oversee day-to-day station operations, financial performance, team leadership, and customer satisfaction. This leadership position demands a proactive approach to managing station activities to ensure they meet and exceed expectations in service delivery and regulatory compliance. The General Manager will be responsible for creating a welcoming atmosphere for both customers and employees, fostering a collaborative and positive workplace culture. This position requires exceptional organizational, communication, and problem-solving skills, with a strong ability to adapt to a dynamic, fast-paced airport environment.
As a General Manager, you will be entrusted with independently managing airport operations, ensuring safety and security checkpoint compliance, coaching and directing teams for operational success, and maintaining strong relationships with airport authorities, vendors, and regulatory agencies such as the FAA, TSA, and CBP. You will drive station performance by monitoring financial results, managing budgets and staffing resources, and continuously seeking opportunities to improve the travel experience for passengers. Additionally, the General Manager will oversee station facilities and appearance standards to represent UGE professionally in all aspects.
In this role, you will work flexible hours, including shifts that may extend to 24/7 availability during high-demand periods or unforeseen operational situations. A valid US state driver’s license is essential, as is prior supervisory and operational experience in airport or customer service-related industries. UGE offers a competitive salary commensurate with experience and comprehensive benefits, making this an excellent opportunity for motivated leaders who thrive in challenging and rewarding aviation environments. Join UGE to make a significant impact in the air travel journey where your leadership fosters safe, efficient, and customer-oriented airport operations.
The role of General Manager at United Ground Express is pivotal to the operational and service success of airport stations. The General Manager will oversee day-to-day station operations, financial performance, team leadership, and customer satisfaction. This leadership position demands a proactive approach to managing station activities to ensure they meet and exceed expectations in service delivery and regulatory compliance. The General Manager will be responsible for creating a welcoming atmosphere for both customers and employees, fostering a collaborative and positive workplace culture. This position requires exceptional organizational, communication, and problem-solving skills, with a strong ability to adapt to a dynamic, fast-paced airport environment.
As a General Manager, you will be entrusted with independently managing airport operations, ensuring safety and security checkpoint compliance, coaching and directing teams for operational success, and maintaining strong relationships with airport authorities, vendors, and regulatory agencies such as the FAA, TSA, and CBP. You will drive station performance by monitoring financial results, managing budgets and staffing resources, and continuously seeking opportunities to improve the travel experience for passengers. Additionally, the General Manager will oversee station facilities and appearance standards to represent UGE professionally in all aspects.
In this role, you will work flexible hours, including shifts that may extend to 24/7 availability during high-demand periods or unforeseen operational situations. A valid US state driver’s license is essential, as is prior supervisory and operational experience in airport or customer service-related industries. UGE offers a competitive salary commensurate with experience and comprehensive benefits, making this an excellent opportunity for motivated leaders who thrive in challenging and rewarding aviation environments. Join UGE to make a significant impact in the air travel journey where your leadership fosters safe, efficient, and customer-oriented airport operations.
Job Requirements
- Ability to manage airport operations independently
- Ability to work in a dynamic, fast paced operational environment
- Analytical thinking, goal-directed leadership, and service-oriented performance
- Strong communication and interpersonal skills
- Strong problem-solving skills and drive for excellence
- Organization and planning skills
- Must possess and maintain a valid US state driver’s license
- Strong leadership skills, with the ability to motivate and coach others
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and / or unforeseen situations
- Previous service or operational experience required
- Previous supervisory experience required
- College degree or equivalent work experience required
Job Qualifications
- Ability to manage airport operations independently
- Ability to work in a dynamic, fast paced operational environment
- Analytical thinking, goal-directed leadership, and service-oriented performance
- Strong communication and interpersonal skills
- Strong problem-solving skills and drive for excellence
- Organization and planning skills
- Must possess and maintain a valid US state driver’s license
- Strong leadership skills, with the ability to motivate and coach others
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and / or unforeseen situations
- Previous service or operational experience required
- Previous supervisory experience required
- College degree or equivalent work experience required
Job Duties
- Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results
- Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities
- Sets a positive example for the station team to ensure excellent customer service
- Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships
- Solicits customer feedback to understand customer needs and opportunities to improve their travel experience
- Demonstrates a calm demeanor during periods of high volume or irregular operations
- Provides coaching and direction to the station team to achieve operational goals
- Manages the operations budget, staffing forecasts and resource requirements
- Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees
- Responsible for compliance with Station controls and Internal Audit standards
- Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions
- Manage vendor service contracts as required
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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