97W Host - AM + PM Shift

Haltom City, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Employee wellness programs

Job Description

Hotel Drover is a distinguished establishment located in the heart of the historic Fort Worth Stockyards, embodying the pioneering spirit of the American West. As an Autograph Collection property, Hotel Drover offers a unique blend of Texas heritage and modern luxury, capturing the essence of the legendary cowboys who once drove cattle across the plains. The hotel is deeply rooted in Texas culture and hospitality, aiming to provide guests with an authentic and memorable experience that reflects the rich legacy of the Stockyards and the spirit of the drover. Guests at Hotel Drover are welcomed with warmth, respect, and genuine Texas hospitality, creating a sense of community and a connection to local traditions. The ambiance and service at the hotel are designed to honor the past while delivering contemporary comfort and exceptional quality. With a commitment to delivering Legendary Service every day, Hotel Drover prides itself on cultivating an environment where both guests and employees feel valued and inspired.

The role available at Hotel Drover is for an Outlet Host, a critical position that serves as the first point of contact for guests dining at the hotel. The Outlet Host is responsible for setting the tone of the dining experience by offering warm and professional greetings, managing reservation systems, and ensuring a smooth and inviting seating process. This role demands a genuine passion for hospitality, attention to detail, and the ability to represent the hotel’s brand and values authentically. The Outlet Host plays an essential part in maintaining operational flow and upholding service standards consistent with the Hotel Drover's spirit. This position requires strong interpersonal skills, the ability to remain composed in a fast-paced environment, and a commitment to creating extraordinary experiences for every guest. Through collaboration and dedication, the Outlet Host ensures that every guest feels welcomed, cared for, and immersed in the genuine Texas hospitality that Hotel Drover is known for. The role also involves supporting fellow restaurant team members, managing seating charts, handling group reservations with precision, and maintaining a clean and professional appearance at the host stand. Working at Hotel Drover means joining a team that values fun, authenticity, and a collaborative spirit, making it an enriching and fulfilling place to build a hospitality career. Embracing the company’s core values is paramount to succeed in this role, with an expectation to embody traits like warmth, intentionality, curiosity, and respect throughout all interactions. If you are motivated by community, hospitality, and the desire to create memorable experiences, the Outlet Host position at Hotel Drover offers an exciting opportunity to grow and thrive in a distinctive and vibrant setting.

Job Requirements

Ability to communicate clearly, professionally, and respectfully with guests and team members
Flexible schedule - must be available to work evenings, weekends, and holidays
Strong interpersonal skills with the ability to handle guest concerns diplomatically
Must be able to stand, walk, and move for extended periods of time
Must be able to lift, carry, and move up to 25 lbs regularly
Ability to adjust to changing priorities and business demands
Embody Hotel Drover's core values: Hit the Mark, Every Time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious

Job Qualifications

Ability to communicate clearly, professionally, and respectfully with guests and team members
Flexible schedule with availability to work evenings, weekends, and holidays
Strong interpersonal skills with the ability to handle guest concerns diplomatically
Embody Hotel Drover's core values: Hit the Mark, Every Time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious
Previous host or hostess experience in a full-service restaurant or luxury hospitality environment preferred
Familiarity with reservation management systems (OpenTable experience preferred)
Detail-oriented with a passion for creating memorable guest experiences
Strong knowledge of the City of Fort Worth and other parts of the DFW metropolitan area

Job Duties

Greet all guests with warmth, professionalism, and the genuine Hotel Drover spirit of hospitality
Proactively acknowledge guest needs and assist by opening doors or offering support
Manage reservations, accurately record guest information, and ensure fair and efficient seating of guests
Guide guests to tables, provide menus, and ensure place settings are clean, complete, and guest-ready
Assist with bussing, resetting tables, refilling beverages, and maintaining podium and host stand cleanliness as needed
Answer incoming calls promptly and professionally, providing accurate information about the restaurant and hotel
Check menus for cleanliness and accuracy, maintain seating charts, and assist with group seating arrangements
Support restaurant team members to ensure smooth operations and Legendary guest service
Follow all company policies, safety and sanitation standards, and security procedures
Partner with the Large Party Coordinator to coordinate group reservations, confirm event details, and execute Restaurant Event Order with precision and hospitality
Maintain guest confidentiality at all times by handling personal information, reservations, and conversations with discretion and professionalism
Remain calm and composed in a fast-paced environment, effectively handling guest concerns and maintaining a positive, professional demeanor
Act as an ambassador of Hotel Drover's brand, values, and culture in all guest and team interactions
All other duties as assigned