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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee wellness programs
Job Description
Hotel Drover is a distinguished establishment located in the heart of the historic Fort Worth Stockyards, embodying the pioneering spirit of the American West. As an Autograph Collection property, Hotel Drover offers a unique blend of Texas heritage and modern luxury, capturing the essence of the legendary cowboys who once drove cattle across the plains. The hotel is deeply rooted in Texas culture and hospitality, aiming to provide guests with an authentic and memorable experience that reflects the rich legacy of the Stockyards and the spirit of the drover. Guests at Hotel Drover are welcomed with warmth, respect, and genuine... Show More
Job Requirements
- Ability to communicate clearly, professionally, and respectfully with guests and team members
- Flexible schedule - must be available to work evenings, weekends, and holidays
- Strong interpersonal skills with the ability to handle guest concerns diplomatically
- Must be able to stand, walk, and move for extended periods of time
- Must be able to lift, carry, and move up to 25 lbs regularly
- Ability to adjust to changing priorities and business demands
- Embody Hotel Drover's core values: Hit the Mark, Every Time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious
Job Qualifications
- Ability to communicate clearly, professionally, and respectfully with guests and team members
- Flexible schedule with availability to work evenings, weekends, and holidays
- Strong interpersonal skills with the ability to handle guest concerns diplomatically
- Embody Hotel Drover's core values: Hit the Mark, Every Time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious
- Previous host or hostess experience in a full-service restaurant or luxury hospitality environment preferred
- Familiarity with reservation management systems (OpenTable experience preferred)
- Detail-oriented with a passion for creating memorable guest experiences
- Strong knowledge of the City of Fort Worth and other parts of the DFW metropolitan area
Job Duties
- Greet all guests with warmth, professionalism, and the genuine Hotel Drover spirit of hospitality
- Proactively acknowledge guest needs and assist by opening doors or offering support
- Manage reservations, accurately record guest information, and ensure fair and efficient seating of guests
- Guide guests to tables, provide menus, and ensure place settings are clean, complete, and guest-ready
- Assist with bussing, resetting tables, refilling beverages, and maintaining podium and host stand cleanliness as needed
- Answer incoming calls promptly and professionally, providing accurate information about the restaurant and hotel
- Check menus for cleanliness and accuracy, maintain seating charts, and assist with group seating arrangements
- Support restaurant team members to ensure smooth operations and Legendary guest service
- Follow all company policies, safety and sanitation standards, and security procedures
- Partner with the Large Party Coordinator to coordinate group reservations, confirm event details, and execute Restaurant Event Order with precision and hospitality
- Maintain guest confidentiality at all times by handling personal information, reservations, and conversations with discretion and professionalism
- Remain calm and composed in a fast-paced environment, effectively handling guest concerns and maintaining a positive, professional demeanor
- Act as an ambassador of Hotel Drover's brand, values, and culture in all guest and team interactions
- All other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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