Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Graton Resort & Casino is a premier entertainment destination renowned for its vibrant gaming floor, luxurious accommodations, fine dining options, and top-notch customer service. Located in Northern California, this resort and casino complex boasts a world-class gaming experience alongside upscale amenities tailored to provide unforgettable experiences for guests and VIP clientele alike. As an integral part of the hospitality industry, Graton Resort & Casino is committed to fostering a welcoming atmosphere where guest satisfaction and exceptional service are prioritized. The resort offers a dynamic and engaging environment with multiple bars, lounges, and entertainment venues designed to cater to diverse guest preferences and elevate their stay.
The VIP Attendant role at Graton Resort & Casino is a specialized position that plays a crucial role in redefining hospitality standards within the casino’s VIP lounge and bar areas. The position demands a dedicated, customer-focused professional capable of delivering top-quality service to VIP guests by serving food and beverages in strict compliance with company regulations and health standards. This role involves detailed knowledge of cocktails, pricing, and beverage preparation, including wine presentation, and cigar service. VIP Attendants are responsible for managing inventory, maintaining cleanliness and orderliness of the VIP lounge and bar, replenishing stock, handling cash transactions through the POS system, and ensuring all guest requests and needs are met promptly and courteously.
Moreover, the VIP Attendant is expected to work closely with casino hosts, table games management, and beverage management teams to offer an integrated and seamless guest experience. The role requires multitasking skills to handle side work such as retrieving glassware, completing assigned cleaning tasks, and observing safety and health regulations consistently. Attention to detail is paramount, especially when managing liquor requisitions and cash variances, ensuring accurate tracking and reporting. The VIP Attendant must also possess exceptional knowledge of property amenities to assist and inform VIP guests effectively, thereby enhancing the overall guest experience.
This position offers a dynamic work environment where teamwork, professionalism, and an elevated level of hospitality are emphasized. The VIP Attendant works in a high-energy setting that demands quick thinking, excellent communication skills, and a strong commitment to maintaining company standards. Those who thrive in this role are passionate about creating memorable moments for VIP guests by anticipating their needs and delivering personalized services with precision and grace. This role is ideal for individuals who enjoy working in luxury hospitality with a focus on premium service and guest satisfaction.
The VIP Attendant role at Graton Resort & Casino is a specialized position that plays a crucial role in redefining hospitality standards within the casino’s VIP lounge and bar areas. The position demands a dedicated, customer-focused professional capable of delivering top-quality service to VIP guests by serving food and beverages in strict compliance with company regulations and health standards. This role involves detailed knowledge of cocktails, pricing, and beverage preparation, including wine presentation, and cigar service. VIP Attendants are responsible for managing inventory, maintaining cleanliness and orderliness of the VIP lounge and bar, replenishing stock, handling cash transactions through the POS system, and ensuring all guest requests and needs are met promptly and courteously.
Moreover, the VIP Attendant is expected to work closely with casino hosts, table games management, and beverage management teams to offer an integrated and seamless guest experience. The role requires multitasking skills to handle side work such as retrieving glassware, completing assigned cleaning tasks, and observing safety and health regulations consistently. Attention to detail is paramount, especially when managing liquor requisitions and cash variances, ensuring accurate tracking and reporting. The VIP Attendant must also possess exceptional knowledge of property amenities to assist and inform VIP guests effectively, thereby enhancing the overall guest experience.
This position offers a dynamic work environment where teamwork, professionalism, and an elevated level of hospitality are emphasized. The VIP Attendant works in a high-energy setting that demands quick thinking, excellent communication skills, and a strong commitment to maintaining company standards. Those who thrive in this role are passionate about creating memorable moments for VIP guests by anticipating their needs and delivering personalized services with precision and grace. This role is ideal for individuals who enjoy working in luxury hospitality with a focus on premium service and guest satisfaction.
Job Requirements
- Must be at least 21 years old
- ability to stand for extended periods
- knowledge of health and safety regulations
- ability to work flexible hours including nights and weekends
- must possess good physical stamina
- ability to present, cut, and properly light cigars
- proficiency with cleaning supplies and sanitation standards
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality or casino bar service
- knowledge of cocktails, wines, and cigars
- familiarity with point of sales systems
- ability to handle cash transactions accurately
- strong communication and interpersonal skills
Job Duties
- Serve drinks and food to guests in compliance with company and health department standards
- process transactions accurately using the point of sales system
- perform side work such as retrieving and washing glassware
- maintain the VIP lounge and bar areas
- serve table games in the VIP area
- manage inventory of all bar items and liquor requisitions
- inform supervisors of shortages and equipment needs
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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