Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,200.00 - $55,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Meal Allowances
performance bonuses
Job Description
The hiring establishment is a well-established restaurant operating under a franchise system, known for delivering quality dining experiences and maintaining high standards across its locations. As a restaurant franchise, the company focuses heavily on operational excellence, customer satisfaction, and community involvement. The restaurant is committed to employing dedicated individuals who can ensure smooth daily operations while upholding the brand's image and values. This role is a key leadership position within the restaurant, overseeing all facets of the business to ensure both financial success and excellent guest experiences. The employment type is full-time, reflecting the necessity of a hands-on leader who is consistently available to manage the dynamic environment of a fast-paced restaurant. While exact salary details are not specified, compensation is competitive and aligned with experience and performance.
The role entails comprehensive oversight of the restaurant's operations, including financial management, product production, inventory control, staffing, sales, and marketing efforts. As the primary decision-maker, the candidate will ensure that the restaurant operates within the guidelines set forth by the owner and franchisor, effectively implementing all operational systems and routines designed to enhance productivity and service quality. Day-to-day responsibilities include managing profit and loss statements to optimize profitability by controlling costs related to food, labor, and semi-fixed expenses. The role demands strong leadership qualities as the individual must develop and mentor a team of assistant managers and hourly employees, fostering an environment of continuous training and feedback to achieve high performance. Customer satisfaction is paramount, requiring the leader to address and resolve complaints swiftly and professionally, thereby maintaining the positive reputation of the restaurant.
In addition to internal responsibilities, the role includes external relationship building by working with local chambers of commerce and schools to increase restaurant sales and community presence. This strategic aspect helps to drive traffic and establish a loyal customer base. The restaurant manager is also responsible for maintaining a positive workplace culture that encourages teamwork, productivity, and a pleasant working environment. The physical demands of the role include the ability to stand for prolonged periods, perform under pressure in a high-volume setting, and handle physical tasks such as lifting up to 50 pounds and working in varying temperature conditions. Attention to detail and the ability to manage numerous operational areas simultaneously are critical, ensuring that the restaurant not only meets but exceeds company standards for quality, service, and cleanliness.
Overall, this position is ideal for a seasoned restaurant management professional with a strong background in quick service restaurant (QSR) environments who is passionate about operational excellence, team development, and customer service. It offers the opportunity to lead a thriving restaurant business, contribute meaningfully to its success, and grow within a supportive franchise system environment.
The role entails comprehensive oversight of the restaurant's operations, including financial management, product production, inventory control, staffing, sales, and marketing efforts. As the primary decision-maker, the candidate will ensure that the restaurant operates within the guidelines set forth by the owner and franchisor, effectively implementing all operational systems and routines designed to enhance productivity and service quality. Day-to-day responsibilities include managing profit and loss statements to optimize profitability by controlling costs related to food, labor, and semi-fixed expenses. The role demands strong leadership qualities as the individual must develop and mentor a team of assistant managers and hourly employees, fostering an environment of continuous training and feedback to achieve high performance. Customer satisfaction is paramount, requiring the leader to address and resolve complaints swiftly and professionally, thereby maintaining the positive reputation of the restaurant.
In addition to internal responsibilities, the role includes external relationship building by working with local chambers of commerce and schools to increase restaurant sales and community presence. This strategic aspect helps to drive traffic and establish a loyal customer base. The restaurant manager is also responsible for maintaining a positive workplace culture that encourages teamwork, productivity, and a pleasant working environment. The physical demands of the role include the ability to stand for prolonged periods, perform under pressure in a high-volume setting, and handle physical tasks such as lifting up to 50 pounds and working in varying temperature conditions. Attention to detail and the ability to manage numerous operational areas simultaneously are critical, ensuring that the restaurant not only meets but exceeds company standards for quality, service, and cleanliness.
Overall, this position is ideal for a seasoned restaurant management professional with a strong background in quick service restaurant (QSR) environments who is passionate about operational excellence, team development, and customer service. It offers the opportunity to lead a thriving restaurant business, contribute meaningfully to its success, and grow within a supportive franchise system environment.
Job Requirements
- High school diploma or equivalent
- Three to five years of restaurant management experience preferred
- Proven track record in management of COGS and labor
- Excellent customer service and employee relations skills
- Detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment
- Ability to perform under pressure in a high volume restaurant
- Ability to work in and out of different temperature ranges
- Ability to stand for long periods
- Ability to lift up to 50 pounds
- Exhibit good manners, proper personal hygiene, positive attitude and promptness
Job Qualifications
- Three to five years of restaurant management experience preferred
- QSR experience strongly preferred
- High school diploma or equivalent required
- Proven track record in management of COGS and labor
- Excellent customer service and employee relations skills
- Detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment
- Ability to perform under pressure in a high volume restaurant
- Ability to work in and out of different temperature ranges
- Ability to stand for long periods
- Ability to lift up to 50 pounds
- Excellent customer service skills and exhibit good manners, proper personal hygiene, positive attitude and promptness
Job Duties
- Oversees and manages all areas of restaurant and makes final decisions on matters of importance
- Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
- Responsible for the development and achievement of the restaurant’s game plan by working with their DM and or GM
- Ensures guest service in all areas meets company standards
- Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained
- Works with local chamber and schools to increase restaurant sales
- Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews
- Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes
- Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses)
- Performs other duties and responsibilities as requested by DM
- Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location’s game plan
- Ensures the restaurant is in accordance with established company standards, policies and procedures
- Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness
- Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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