#31 - MANAGEMENT

Our company is a leading quick-service restaurant (QSR) franchise dedicated to delivering exceptional dining experiences through superior product quality, friendly service, and efficient operations. With multiple locations and a strong market presence, we strive to be a top choice for customers seeking fast, fresh, and satisfying meals. We emphasize a culture of teamwork, excellence, and continuous improvement to ensure that our restaurants not only meet but exceed industry standards and customer expectations.

This role is critical in overseeing the entire restaurant operations, ensuring financial performance, product production, inventory management, personnel leadership, sales, and marketing efforts align with strategic goals. The Restaurant Manager is responsible for managing all areas within the establishment, making high-level decisions on issues affecting operational success and customer satisfaction. This position requires a dynamic leader who seamlessly integrates corporate operational guidelines, franchise requirements, and brand standards into the everyday functioning of the restaurant.

The manager will play a pivotal role in embedding PRIDE systems and routines into daily operations, delivering consistent quality and service while fostering a positive work environment that nurtures employee development and boosts morale. They will collaborate closely with district managers and general managers to develop restaurant game plans, aiming to achieve sales, profitability, and customer service objectives. This hands-on role also involves responding promptly to customer complaints, maintaining exemplary cleanliness and service standards, and engaging with the local community by partnering with chambers of commerce and schools to drive business growth.

Staffing is a significant part of this position, requiring the manager to recruit, train, and mentor assistant managers and hourly employees effectively. Establishing clear performance expectations, providing ongoing constructive feedback, and conducting performance reviews are key management activities. The manager must ensure proper staffing levels are maintained during all shifts to optimize operations and maximize sales potential.

Financial acumen is essential, with responsibilities encompassing managing the Profit and Loss (P&L) statement, controlling Cost of Goods Sold (COGS), labor expenses, and semi-fixed controllable costs. The manager must use data-driven insights to optimize profitability without compromising service and quality. This role demands a deep understanding of fast-paced restaurant environments, the ability to multi-task, and react swiftly under pressure, including working in various temperature conditions and handling physical demands such as standing for extended periods and lifting up to 50 pounds.

Success in this position means ensuring that the restaurant adheres to established company policies, enhances guest satisfaction consistently through superior quality, value, service, and cleanliness, and fosters a cooperative and pleasant work climate among team members. The manager embodies exemplary customer service skills, maintains professional hygiene and demeanor, and leads by example with a positive attitude and punctuality. Prior restaurant management experience, especially in QSR settings, a track record of effective COGS and labor management, high attention to detail, and strong interpersonal skills are essential for excelling in this role. This full-time position offers a challenging yet rewarding opportunity to lead a thriving restaurant and contribute significantly to its ongoing success and reputation within the community.