2nd shift Customer Service Representative Supervisor
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401(k) Plan
Position related education expenses program
Client Referral Program
Job Description
Always Best Care Senior Services is a reputable provider of in-home care services committed to enhancing the quality of life for seniors and other individuals who need assistance with daily tasks. As a leading home care franchise, Always Best Care Senior Services offers professional, compassionate, and personalized care tailored to meet the unique needs of each client. The company prides itself on maintaining a strong reputation for delivering dependable and respectful services that ensure clients remain comfortable and independent in their own homes for as long as possible. With a focus on fostering supportive relationships and delivering exceptional customer service,... Show More
Job Requirements
- High school diploma or GED equivalent
- 3-5 year of supervisory experience
- Strong customer service skills and 3-5 years of previous customer service experience (i.e. scheduling, taking in-bound calls and making outbound calls)
- 3-5 years of experience with case management systems
- Knowledge of medical terminology
- Problem solving skills
- Data entry skills
- Excellent computer skills and proficiency in Microsoft Office Suite
- Excellent verbal and written communication skills
- Able to maintain confidentiality
- Able to work under minimal supervision
Job Qualifications
- High school diploma or GED equivalent
- 3-5 year of supervisory experience
- Strong customer service skills
- 3-5 years of previous customer service experience (i.e. scheduling, taking in-bound calls and making outbound calls)
- 3-5 years of experience with case management systems
- Knowledge of medical terminology
- Problem solving skills
- Data entry skills
- Excellent computer skills and proficiency in Microsoft Office Suite
- Excellent verbal and written communication skills
- Able to maintain confidentiality
- Able to work under minimal supervision
Job Duties
- Answers inquiries by clarifying desired information
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems
- Fulfills request by clarifying desired information, completing transactions, forwarding request
- Recognizes opportunities to start up new accounts by explaining the services we have to offer for both skilled and non-skilled agencies
- Enhances organization reputation by accepting ownership for accomplishing new and different request, exploring opportunities to add value to job accomplishments
- Notify supervisor of ongoing problems
- Provide impeccable customer service to all internal and external customer
- Meet timelines and deadlines for task as assigned
- Answer escalated issues and concerns from employees and clients
- Performs other related duties assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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