2nd Shift Conference Services Technician

Hobbs Brook Real Estate LLC is a pioneering leader in the commercial real estate sector, committed to sustainable property development and management. Founded in 1952, the company operates with a vision to enhance both the environment and communities where its properties are located. With a diverse portfolio that spans the United States and Singapore, Hobbs Brook Real Estate LLC collaborates closely with a wide array of stakeholders to acquire, develop, and manage forward-thinking properties. As the real estate division of FM, the company benefits from sophisticated organizational support and a robust foundation in property management.

The Four Points by Sheraton Hotel & Conference Center, based in Norwood, MA, is an integral part of Hobbs Brook Real Estate LLC's hospitality ventures. The hotel offers a vibrant, dynamic environment featuring 230 modern, smoke-free guestrooms, many designed to accommodate guests with allergies. Visitors enjoy a host of amenities including complimentary Wi-Fi, parking, and access to a fitness center and indoor pool. With 28 meeting rooms and 40,000 square feet of event space, including the elegant Tiffany Ballroom, the hotel is well-equipped to host conferences, business meetings, and social events of various sizes. The property’s convenient location near Boston, Providence, and other key destinations enhances its appeal for both business and leisure travelers.

This full-time, non-exempt Conference Technician position is an excellent opportunity for individuals looking to advance their careers in hospitality within a respected and award-winning hotel. Working primarily the second shift, the role demands flexibility, as shifts may cover days, nights, weekends, and holidays to meet the operational needs of a 24/7 venue. The expectation is to provide exceptional, hands-on support for AV and conference facilities, ensuring impeccable service and seamless event execution.

As a Conference Technician, you will have the responsibility of setting up and breaking down conference rooms and banquet spaces, maintaining all hotel audio-visual equipment, and responding promptly to guest requests for technical assistance. This includes managing projectors, microphones, screens, and hybrid conferencing technology, assisting with computer-related issues, and adapting to last-minute changes or challenges. Your role also extends to collaborating with catering, banquet, sales, operations, housekeeping, and engineering teams to deliver a cohesive and memorable experience for event attendees.

Moreover, the position requires physical stamina for lifting and moving up to 50 pounds, as well as strong communication skills and a customer service-oriented mindset. You will be the onsite contact during events, representing the hotel professionally and ensuring all event details are executed flawlessly. This role offers valuable exposure to high-volume, fast-paced hospitality events and a chance to grow within a supportive, team-oriented atmosphere.

The salary range for this position is $20.81 to $26.01 per hour, adjusted based on location, education, skills, and experience. Employees enjoy participation in FM’s comprehensive Total Rewards program, which includes medical, dental, and vision insurance, life and disability coverage, a 401(k) pension plan, career development, tuition reimbursement, flexible work arrangements, paid time off, and Marriott employee discounts. Hobbs Brook Management LLC is an Equal Opportunity Employer dedicated to fostering diversity and inclusion in the workplace.