1919 Kitchen and Tap Dining Room Supervisor, Lambeau Field

Green Bay, WI, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $18.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

weekly pay

Training and development opportunities

Employee Discounts

Flexible work schedules

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid vacation days and holidays

Paid parental bonding leave

Employee assistance program

Tuition and/or professional certification reimbursement

Job Description

Delaware North Sportservice is a renowned hospitality company specializing in sports and entertainment venues, dedicated to providing exceptional culinary and guest service experiences. Established at Lambeau Field in Green Bay, Wisconsin, one of the most iconic sports arenas in the country, Delaware North has been operating concessions, premium dining options, and restaurants since 2012. Their operations also extend to Titletown, where they manage Homefield Pub + Social featuring Topgolf Swing Suites and host a variety of special events such as seasonal sledding and ice skating. Delaware North places a strong emphasis on teamwork, career growth, and delivering memorable moments in great places, making it a respected leader in the hospitality industry with a legacy spanning over 100 years. As a family-owned company, Delaware North is committed to diversity, inclusion, and equal opportunity employment, welcoming applicants irrespective of race, gender, age, or other legally protected statuses.

The role of the part-time Dining Room Supervisor at Lambeau Field is a pivotal position within Delaware North's Foodservice team focused on ensuring a high standard of customer service in a dynamic, fast-paced environment. This position is designed for individuals who enjoy working collaboratively and take pride in delivering excellent guest experiences. The Dining Room Supervisor will oversee multiple front-of-house associates, guaranteeing that operations run smoothly and efficiently during shifts. Responsibilities include supervising team activities, training new and existing staff, managing employee performance, and enforcing policies related to food and beverage service, including alcohol regulations.

In addition to supervising day-to-day operations, the Dining Room Supervisor plays a vital role in maintaining customer satisfaction by engaging directly with guests to address any concerns or service issues promptly. This role also involves administrative duties such as completing point-of-sale reports, managing inventory, and ensuring compliance with health and sanitation standards. Candidates should be adept at multitasking, possess excellent communication skills, and have experience in high-volume restaurant or foodservice environments. The position offers a competitive hourly wage of $18.00 and includes access to a comprehensive benefits package designed to support employees’ personal and professional well-being. Delaware North values flexibility, offering a variety of shifts including days, evenings, weekends, holidays, and event coverage with overtime availability as needed. This opportunity is ideal for motivated individuals eager to advance their careers in hospitality within a globally respected company.

Job Requirements

Must be at least 18 years of age
minimum of 2-3 years work experience in front-of-house restaurant or foodservice position in a high-volume environment
one-year supervisory experience in restaurant or service environment preferred
experience in credit card processing
previous experience using computerized POS system required
ability to obtain a City of Green Bay alcohol operator’s license within 60 days of start date
strong verbal and written communication skills
strong time management and organizational skills
ability to remain on feet for entire length of shift, constant standing, walking, bending, reaching and repetitive motions
ability to maneuver between tables and around corners
ability to lift, balance and move large food trays weighing up to 50 lbs
visual acuity and hearing sufficient to take orders and prepare bills

Job Qualifications

Minimum of 2-3 years work experience in front-of-house restaurant or foodservice position in a high-volume environment
one-year supervisory experience in restaurant or service environment preferred
experience in credit card processing
previous experience using computerized POS system required
previous experience with MICROS POS preferred
ability to obtain a City of Green Bay alcohol operator’s license within 60 days of start date
knowledgeable in operation of high-volume sit-down restaurant with high service standards
possess basic knowledge of bar operations and standard drink recipes and alcohol brand names
strong verbal and written communication skills
strong time management and organizational skills
highly motivated
ability to take initiative
team-oriented
ability to work effectively with others

Job Duties

Supervises the activities of all associates assigned to floor
ensures that breaks occur in a timely manner
trains new and existing team members, under direction of management
handles disciplinary matters and ensures quality employee performance
enforces and adheres to all unit and company alcohol service policies and procedures
ensures quality, accuracy, and timely delivery of food and beverage orders
assists team members with service and/or billing issues
verifies proper set-up, service, and cleaning of assigned area throughout shift
visits with guests to ensure satisfaction
promptly communicates any opportunities to management
analyzes and resolves all problems with employees, guests, client and the operation, with assistance of management
performs opening and closing procedures
verifies all paperwork is complete and turned in at conclusion of shift
ensures all workstations, storerooms, bar, host stand, and dining areas remain clean, sanitized, safe and sufficiently stocked
maintains cleanliness and safety standards throughout the restaurant
follows and upholds all health codes and sanitation regulations
completes daily point-of-sale reports as requested by management
adheres to and enforces inventory and labor control measures
performs inventory counts as requested
performs other duties as assigned