1833 Club Server (PT)

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $7.25

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Tips

Paid Time Off

Job Description

The 1833 Club is a distinguished VIP Lounge situated within a bustling casino and hotel environment, dedicated to providing exceptional guest experiences through premium service and a luxurious atmosphere. Known for its vibrant yet sophisticated ambiance, the 1833 Club offers an exclusive setting where guests can enjoy a variety of beverages and culinary delights while receiving personalized attention from a team committed to excellence. The establishment thrives on creating a memorable and enjoyable environment for all patrons, combining a high energy atmosphere with meticulous attention to detail and guest satisfaction.

This role as a VIP Lounge Server (1833 Club Server) at the 1833 Club offers an exciting opportunity to be part of a high-paced, dynamic environment where great guest service is the cornerstone of daily operations. The starting pay for this position is $7.25 per hour plus tips, requiring flexibility to work various shifts to meet business needs. Candidates who are passionate about providing unsurpassed guest service and who excel in a team-oriented setting will find this role rewarding and challenging.

As a VIP Lounge Server, you will be the face of the 1833 Club, responsible for delivering a seamless dining and beverage experience to guests. This includes greeting patrons warmly, accurately taking and serving orders, and attending to their needs promptly and courteously. Your role will extend to operating point-of-sale (POS) systems for order processing and payment transactions, maintaining cleanliness and safety in the work area, and ensuring compliance with all internal controls and beverage service regulations, including responsible alcohol service.

Knowledge of beverage and menu selections, specials, promotions, and ongoing events will be essential to inform and assist guests effectively. Additionally, thorough familiarity with the casino and hotel layout is vital to provide accurate directions and respond to guest inquiries confidently. You may also be required to work at other venues within the property based on business requirements, enhancing your exposure and experience within the hospitality industry.

This position demands not only excellent communication and interpersonal skills but also adherence to high ethical standards, integrity, and dedication to the company’s mission and values. Physical stamina and the ability to work irregular hours—including late nights, early mornings, weekends, and holidays—are necessary to accommodate the operational needs of a 24/7 high-volume service environment.

Successful candidates will embrace ongoing professional development, including achieving certifications in Responsible Alcohol Service and ServSafe within the designated timeframe. The role emphasizes teamwork, guest satisfaction, and maintaining a clean, safe, and well-stocked environment to sustain an exceptional standard of service. Ultimately, the VIP Lounge Server plays a critical role in supporting the 1833 Club's reputation as a premier destination for guests seeking an extraordinary hospitality experience.

Job Requirements

A high school diploma or equivalent
Six months previous high volume alcohol and restaurant/food serving experience preferred
Cash handling experience preferred
Experience with point-of-sale (POS) systems preferred
Ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days
Ability to maintain discretion in handling confidential information
Ability to interact with guests and team members professionally
Ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays
Ability to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, sit, and move freely
Ability to use hands to handle or feel objects, tools, or controls and reach with hands and arms
Ability to operate a point-of-sale (POS) system
Ability to lift, carry, push, pull, or move objects up to 20 pounds regularly and up to 60 pounds occasionally with assistance
Must wear all required personal protective equipment (PPE) while performing job duties
Specific vision abilities required including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Job Qualifications

A high school diploma or equivalent
Six months previous high volume alcohol and restaurant/food serving experience preferred
Cash handling experience preferred
Experience with point-of-sale (POS) systems preferred
Ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days
Ability to maintain discretion in handling confidential information
Ability to interact with guests and team members professionally
Ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays

Job Duties

Take and serve beverage and food orders accurately
Greet guests with a friendly expression of acknowledgement
Assess, anticipate, and attend to guest needs or concerns in a prompt and courteous manner
Operate and clean all equipment in service stations, including beverage dispensing systems and coffee machines
Use point-of-sale (POS) system to accurately enter orders, dispense correct change, and process credit card and other payment transactions
Monitor responsible alcohol service to guests
Maintain a clean, well-stocked, and safe working environment
Maintain complete knowledge of beverage selections, food selections specials, promotions, events, and policies
Maintain thorough knowledge of casino and hotel in order to answer guest inquiries and provide directions
Work at other venues as assigned, based on business needs
Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations
Perform other duties as assigned