09510 COLOR & CURL CONCIERGE

Sally Beauty Holdings is a prominent retailer specializing in the professional beauty industry with a focus on hair color, curl, and texture products among other beauty essentials. As an established entity, Sally Beauty Holdings has carved a niche for itself by serving professional cosmetologists, salons, spas, schools, and licensed beauty experts across the United States and Canada. The company is renowned for its dedication to diversity, inclusivity, and fostering innovation within the beauty sector, emphasizing self-expression and growth for its employees and customers alike. The Color & Curl Concierge / Colour & Curl Specialist (CCC/CCS) is a pivotal role within Sally Beauty Holdings, designed to drive and expand the business related to hair color and curl products. This position acts as the steward and expert in the domain of color and curl, showcasing the company's industry dominance while developing talent and technical capabilities. This role not only involves regular sales associate duties but significantly emphasizes customer engagement through personalized consultation and education. The CCC/CCS cultivates strong, long-term customer relationships, enhances brand awareness, and works continuously to increase market share in hair color and curl categories. In this capacity, the specialist is responsible for assessing customer needs related to hair color, curl, and texture and providing tailored advice and product recommendations. They act as knowledge experts, offering vital input through product education sessions both in-store and virtually. Their target audience includes professional salons, barbers, spas, and educational institutions related to cosmetology. The CCC/CCS supports sales growth by leveraging market analysis for introducing new products and driving customer loyalty. The role demands continuous learning and certification through guided online courses to maintain cutting-edge expertise in the beauty industry. A critical focus lies on merchandising excellence, ensuring that the product presentation aligns with brand standards and creates an inviting atmosphere. Additionally, the CCC/CCS is entrusted with inventory management, store operations including bank deposits, cash handling, and maintaining accurate sales and inventory records. Collaboration plays a significant role, as the position involves communication across internal teams and with external corporate partners regarding sales strategies, inventory status, and trend insights. The position also requires adaptability to an evolving market, proactive problem-solving for customer concerns, and strict adherence to company values, ethics, and culture, particularly within the CosmoProf/BSG framework. Working at Sally Beauty Holdings offers a dynamic and creative environment with passionate colleagues and extensive product education opportunities. Employees benefit from generous product discounts, free samples, and potential eligibility for medical, dental, vision, 401(k), vacation, sick, and holiday benefits depending on hours worked. The company values growth, providing ample opportunity for personal and professional development within the beauty industry. This role suits candidates with retail or sales experience, preferably licensed cosmetologists, who possess strong time management, communication, and organizational skills. The ability to travel for shows or meetings is required, alongside a professional image and familiarity with retail systems, social media, and digital technologies. Committing to and passing a Color Certification Test within 60 days of hire is mandatory to retain the position. Sally Beauty Holdings promotes a work environment that embraces safety, professionalism, and diverse perspectives, ensuring that every team member feels valued and empowered to succeed. Qualified applicants receive equal employment consideration and the company upholds strict compliance with employment eligibility laws. By joining Sally Beauty Holdings, you become part of a vibrant community dedicated to beauty, innovation, and inclusive growth.