073134 - Concierge Specialist

Pittsburgh, PA, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $87,000.00 - $89,000.00

Work Schedule

Standard Hours

Benefits

remote work

flexible schedule

Paid Time Off

Health Insurance

Company-supported training

Professional development opportunities

Equal opportunity employer

Job Description

Factual Data is a dynamic and innovative company dedicated to providing exceptional data-driven solutions to its clients. As a leader in the data services industry, Factual Data prides itself on delivering high-quality, customized services that help organizations enhance their operational efficiency and decision-making processes. The company values client success and is deeply committed to maintaining a high standard of customer service, integrity, and ongoing improvement. With a remote work setup, Factual Data fosters a collaborative, supportive, and flexible work environment that empowers its employees to perform at their best while maintaining a healthy work-life balance.

The role of Concierge ... Show More

Job Requirements

Stable high-speed internet connection
Experience with teleconferencing
Access to a quiet workspace
Smartphone or mobile device
Ability to communicate effectively
Ability to remain stationary for at least 50% of the time
Ability to lift up to 15 pounds occasionally
Willingness to travel occasionally within the USA
High school diploma or equivalent

Job Qualifications

High school diploma or equivalent required
Bachelor’s degree preferred
Exceptional verbal and written communication skills
Highly organized with ability to prioritize multiple projects and deadlines
Strong problem-solving and analytical thinking
Adept at providing quick, effective solutions in dynamic environments
Self-motivated, adaptable, and eager to learn
Skilled in mastering proprietary and third-party software quickly
Experience with or willingness to learn AI tools and emerging technologies

Job Duties

Act as the main point of contact for new prospects transitioning into Factual Data’s client base
Serve as a key partner to the Account Advisory team for coordinating product activations and onboarding
Respond promptly and professionally to client and internal requests
Plan and lead discovery and workflow calls with clients and internal teams
Conduct post-launch follow-up meetings within the first 90 days
Collaborate across departments to resolve issues and maintain clear communication
Think strategically and creatively to troubleshoot challenges
Deliver high level customer service reflecting company’s commitment to client success
Encourage client adoption and understanding of products and tools
Identify opportunities to improve procedures and elevate client experience
Perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: