Pearl Interactive Network Jobs

Pearl Interactive Network is a woman-owned small business and HUBZone-certified social enterprise specializing in providing multi-channel contact center services. Founded in 2004, the company has established itself as a trusted leader in contact center operations, beneficiary support, and behavioral health solutions.

With over two decades of experience, Pearl Interactive Network manages more than 5 million citizen engagements annually, delivering seamless and high-impact customer interactions. Their services support federal and state government agencies, healthcare providers, school systems, and military installations.

Their focus is on beneficiaries, employees, and individuals navigating healthcare, government, and commercial service systems.

Company Offerings

• Healthcare Beneficiary Services: Healthcare eligibility determination, benefits education, enrollment, claims and appeals, disability benefits, financial and loan services, document and claims validation, and emergency relief services.
• Payer & Provider Services: Revenue cycle management, eligibility determination, patient scheduling and referrals, claims processing, medical records management, billing, provider credentialing, network enrollment, COVID-19 financial relief claims support, Medicare and Medicaid support, and IT helpdesk services.
• Counseling and Disability Services: Master-level social workers and skilled counselors providing triage, referrals, family and children support services, and assistance with medical disability exam scheduling.
• Government Financial IT, Administrative, and Emergency Services: Emergency relief, assistance with census questionnaires, and resolution of IRS or student debt issues.

Locations

Pearl Interactive Network operates across 29 states, employing hundreds of dedicated team members who have become more than colleagues—they have become family.

Headquarters: 1103 Schrock Road, Suite 109, Columbus, OH 43229-1177.

Additional office location: Shreveport, LA, USA.

Social Responsibility

The company is committed to social responsibility, aiming to eliminate barriers to employment for underserved populations. They strive to create meaningful opportunities and deliver exceptional service to every customer they serve.

The mission is to provide services that matter and create an impact that endures.