Metropolis Corp

Metropolis Corp is a leading provider of Unified Communications (UC) analytics and call reporting solutions, specializing in delivering comprehensive insights into communication infrastructures.

Their innovative software tools empower organizations to monitor, analyze, and optimize their communication networks. This improves productivity and customer service.

Product Offerings

• Expo XT UC Analytics: A unified platform for tracking and reporting across multiple communication tools, including Microsoft Teams, Zoom, Cisco CUCM, Webex Calling, and premise-based PBX systems. It simplifies voice call analytics, provides meeting attendance reports, and delivers automated communication insights through scheduled reports and AI-powered dashboards.
• Qcloud Dashboards: Designed for small call centers, providing live KPI dashboards to monitor queue performance, wait times, abandonment rates, and capacity thresholds. It also tracks agent performance for optimal coverage during high call volumes.
• ProfitWatch: Tailored to the hospitality industry, this call accounting software helps hotels build revenue and reduce liability with advanced guest call bill-back capabilities, 911 call alerts, and proactive monitoring.
• XT2: An on-premise solution that simplifies communication system management and increases voice network visibility through CDR reporting. It offers an at-a-glance view of all call activity for enterprise users.
• QLive: Developed for small call centers, it analyzes hunt group efficiency and troubleshoots queue bottlenecks. The live dashboard is configurable to show necessary call data.
• OfficeWatch: Optimizes telecom operations with customizable PBX call reporting. It provides insights into call history, capacity utilization, call statistics, and call quality via custom reports and configurable call alert triggers.

Technological Integration

Metropolis Corp's solutions integrate seamlessly with popular UC and UCaaS platforms such as Microsoft Teams, Zoom, Cisco Webex, and more. This compatibility enhances existing communication tools with advanced analytics and reporting capabilities.

Company Background

Founded in 1992, Metropolis Corp started by developing innovative call accounting systems for the hospitality sector. Over time, it expanded its products to include call reporting and telemanagement solutions for education, healthcare, and large enterprises.

Today, it continues to innovate in UC analytics and telecommunications, enabling businesses to fully leverage their communication channels.

Global Presence

Metropolis Corp operates in multiple locations across the United States including:

• Fort Lauderdale, Florida (headquarters)
• Knoxville, Tennessee
• Colorado Springs, Colorado

These strategic locations support its mission to optimize communication infrastructures and drive business growth while improving customer satisfaction.