MCI Careers

MCI Careers is a prominent provider of business process outsourcing (BPO) services, specializing in customer experience (CX) and digital experience (DX) solutions. The company offers a comprehensive suite of services, including customer contact management, IT services, business process management, and staff augmentation.

By leveraging a diverse portfolio of tech-enabled services, MCI assists mid-market, federal, and enterprise partners in enhancing operational efficiency and delivering exceptional customer experiences.

With a workforce exceeding 10,000 professionals, MCI operates across North America, South America, Europe, and Asia, serving over 150 diverse client partners. The company's extensive service delivery network includes facilities in the United States, Canada, South Africa, and the Philippines.

This network enables it to provide scalable and flexible solutions tailored to the unique needs of each client.

MCI's service offerings encompass a wide range of positions, such as customer service representatives, technical support agents, sales agents, and various back-office roles. The company emphasizes professional growth and development, offering industry-leading training programs and clear career advancement pathways.

Employees are encouraged to pursue certifications and professional memberships to further their careers.

In addition to its core services, MCI is committed to fostering a positive work environment that promotes employee well-being and work-life balance. The company offers flexible scheduling, paid time off, and a casual dress code.

MCI also supports community outreach initiatives, providing employees with opportunities to engage in volunteer activities and contribute to societal well-being.

Locations

• Savannah, GA
• Wichita, KS
• Killeen, TX
• League City, TX
• Columbia, SC
• Virginia Beach, VA
• Dallas, TX

These offices serve as hubs for various customer service and support functions, contributing to the company's ability to deliver high-quality services to its clients.

Overall, MCI Careers stands out as a dynamic and innovative company dedicated to delivering exceptional customer experiences while providing its employees with opportunities for growth and development.