IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, the company has established itself as a disruptive industry leader by building trusted long-term relationships with brand partners.

It empowers its people to drive positive change. The company offers a comprehensive suite of services designed to enhance customer interactions and operational efficiency.

Service Offerings

• Digital CX: IntouchCX delivers seamless, AI-powered customer experiences across channels including chat, voice, social media, SMS, email, and self-service platforms. This omnichannel support includes proprietary tools like Catapult, Vision, Sidd Spark, and Laivly to boost agent performance and multilingual engagement.
• Back Office Processing: It provides intelligent automation in transaction processing, claims, collections, and revenue cycle management. Leveraging AI-powered insights and predictive analytics, IntouchCX transforms complex workflows into streamlined compliant operations.
• Trust & Safety: Combining AI and human-led moderation, IntouchCX offers end-to-end Trust & Safety solutions with real-time content moderation, fraud detection, and misinformation prevention to ensure safer digital environments.
• AI Services: The company supports AI systems through data annotation, human-in-the-loop training, compliance, and red teaming, optimizing relevance and reducing bias while proactively securing models.
• Advisory & Transformation: IntouchCX helps brands scale with AI-powered training, automated quality assurance analytics, journey mapping, and robotic process automation. They provide tailored integration, agile transformation, and access to their innovation hub, IntouchNXT, for continuous improvement.

Global Presence and Locations

IntouchCX operates globally with a presence in multiple countries including the United States, Canada, Colombia, Egypt, Greece, Guatemala, Honduras, India, Jamaica, Malaysia, Mexico, and the Philippines.

Within the United States, IntouchCX has offices in:

• Las Vegas, NV, USA
• Tempe, AZ, USA

Recognition and Workplace Culture

In recognition of its exceptional workplace culture, IntouchCX was named one of America's Dream Employers 2025 by Forbes and Statista Inc.

This accolade highlights the company's commitment to innovation, especially in AI-driven solutions that enhance both customer and employee experiences.