Guest Services

Guest Services, Inc. is a full-service hospitality management company providing exceptional guest experiences for over a century. Founded in 1917, the company grew from a small group of soda fountains into a nationwide platform offering comprehensive services. These include dining, recreation, retail, lodging, and facility management.

The company serves a diverse clientele such as government agencies, corporations, schools, state and national parks, healthcare facilities, and private homes. Partnering with the National Park Service, state parks, and lodging companies, Guest Services manages properties in some of the country's most acclaimed locations.

Guest Services operates over 250 facilities nationwide, employing thousands who serve more than 35 million guests annually. Their hospitality management solutions encompass:

• Dining Services: Food and beverage concessions, catering, and dining facility management.
• Hotels, Lodging & Resorts: Managing hotels, resorts, and lodging facilities to ensure exceptional guest experiences.
• Outdoor Recreation: Recreational and leisure activities including marinas, boathouses, and park concessions.
• Retail: Operating unique retail and merchandise outlets enhancing guest experiences.
• Senior Living & Clinical Care: Services for senior living communities such as independent, assisted living, and memory care.
• Condominium & Property Management: Managing condominium communities with resident services, maintenance, and community engagement.

The company is committed to diversity, equity, and inclusion, demonstrated via initiatives like the Diversity, Equity, and Inclusion Staff Advisory Council (DEISAC) and Employee Resource Groups (ERGs). These foster an inclusive workplace where individuals bring their whole selves to work.

Social responsibility and environmental sustainability are strategic priorities. Guest Services implements programs to reduce environmental impact, support local communities, and address social issues, promoting positive influences on the communities served.

With a rich history and diverse portfolio, Guest Services continues to set industry standards in hospitality management, delivering legendary experiences that last a lifetime.

Locations

Guest Services, Inc. operates numerous facilities across the United States, including:

• Bear Mountain Inn & the Overlook Lodge and Stone Cottages – Bear Mountain, New York, offering year-round accommodations and services.
• Blue Spring State Park – Orange City, Florida, providing recreational services and amenities.
• Boeing National Reconnaissance Office – Chantilly, Virginia, offering specialized services.
• Cap Ferrat in Crown Colony – Naples, Florida, property management services.
• Children’s Home of Easton – Easton, Pennsylvania, offering specialized care services.
• Columbia Island Marina – Arlington, Virginia, providing marina services.
• Defense Intelligence Agency – Joint Base Anacostia–Bolling, Washington, D.C., specialized services.
• District Wharf Boathouse – Washington, D.C., boathouse services.
• Doheny State Beach – Dana Point, California, recreational offerings.
• East Potomac Tennis Center – Washington, D.C., tennis facilities.
• Everglades City of Everglades National Park – Everglades City, Florida, park concessions.
• Flamingo and Long Pine Key Districts of Everglades National Park – Homestead, Florida, park concessions.
• Fletcher's Cove Boathouse – Washington, D.C., boathouse operations.
• Florida Southern College – Lakeland, Florida, dining services.
• Giants Ridge Recreational Area – Biwabik, Minnesota, recreational services.
• Hogan Lovells LLP – Washington, D.C., specialized services.
• James Creek Marina – Washington, D.C., marina services.
• Kalea Bay – Naples, Florida, property management.
• Key Bridge Boathouse – Washington, D.C., boathouse services.
• La Mer – Naples, Florida, property management.
• Lake Mead National Recreation Area – Boulder City, Nevada, recreational services.
• Lake Roosevelt National Recreation Area – Davenport, Washington, recreational services.
• Lake Welch – Stony Point, New York, recreational services.
• Mansion La Palma at Bay Colony – Naples, Florida, property management.
• Marquesa at Bay Colony – Naples, Florida, property management.
• McDermott, Will & Emery – Washington, D.C., specialized services.
• Monaco Beach Club – Naples, Florida, property management.
• Morgan, Lewis and Bockius LLP – Washington, D.C., specialized services.
• The Windsor at Bay Colony – Naples, Florida, property management.
• Thompsons Boat Center – Washington, D.C., boathouse services.
• Tidal Basin Boathouse – Washington, D.C., boathouse services.
• Toscana at Bay Colony – Naples, Florida, property management.
• US Holocaust Memorial Museum – Washington, D.C., specialized services.
• Waldorf – Naples, Florida, property management.
• Washington Navy Yard – Washington, D.C., specialized services.
• Washington Sailing Marina – Alexandria, Virginia, marina services.
• Las Vegas, NV, USA – Additional location operated by Guest Services, providing diverse hospitality services.