Birdie

Birdie is a technology company that offers a suite of solutions designed to enhance customer experience, streamline operations, and improve productivity across various industries. Their diverse product offerings cater to different business needs, including customer feedback analytics, homecare management, LinkedIn automation, and back-office solutions.

Customer Feedback Analytics

Birdie provides an AI-powered platform that helps companies understand their customers more deeply by connecting three critical data layers: feedback, behavior, and identity.

By unifying inputs from surveys, support tickets, product usage, and CRM data, Birdie uncovers the root causes behind churn, friction, and growth opportunities.

This enables customer experience (CX) and product teams to prioritize initiatives that improve retention, reduce costs, and accelerate product adoption.

Homecare Management

For homecare agencies, Birdie offers a comprehensive technology platform that integrates care management, rostering, finance, quality and compliance, and workforce management.

The platform is designed to save time, reduce errors, and keep all team members informed through a unified system. Features include unified client records, seamless rostering, integrated billing and payroll, automation of tasks, and a secure carer app.

Birdie aims to help homecare businesses deliver high-quality care while improving operational efficiency.

LinkedIn Automation and Analytics

Birdie also offers a productivity tool for sales teams that use LinkedIn for outreach. The platform automates outreach workflows and provides comprehensive activity analytics, enabling businesses to save time and gain full visibility into their social media efforts.

Birdie helps individual sales representatives increase their outreach volume while reducing the time spent on manual tasks.

It assists sales managers in monitoring and optimizing LinkedIn outreach strategies.

Back-Office Solutions

Additionally, Birdie provides back-office solutions for recreation businesses through its Birdie HR platform.

As an Employer of Record, Birdie HR handles various HR tasks, including:

• Payroll administration
• Benefits administration
• Insurance coverage
• Compliance
• HR and technology support
• Recruiting

The platform is designed to simplify HR processes, allowing businesses to focus on their core operations while ensuring compliance and efficient management of their workforce.

Company Locations

Birdie operates from its headquarters in San Francisco, California.

The company has expanded its presence to include an office in Thornton, Colorado, USA.

This expansion reflects Birdie's commitment to serving a broader range of clients and enhancing its operational capabilities across different regions.

Summary

Through its diverse product offerings and strategic locations, Birdie continues to innovate and provide solutions that address the evolving needs of businesses across various sectors.