Alorica

Alorica is a global leader in customer experience solutions, specializing in comprehensive customer care, technical support, customer acquisition, digital transformation, and back-office processing services.

Founded in 1999 and headquartered in Irvine, California, Alorica has grown to employ over 100,000 professionals across 17 countries. It serves more than 250 clients in diverse industries like communications, retail, healthcare, technology, and finance.

The company's mission is to deliver "insanely great" customer experiences by combining passionate people with innovative technology and data-driven insights. Their services cover voice, chat, email, and social media support, ensuring seamless communication channels for clients.

Services Offered

• Customer Care and Support: End-to-end customer service solutions that enhance satisfaction and loyalty.
• Technical Support: Assistance for complex products and services with timely solutions.
• Customer Acquisition and Retention: Sales programs and strategies to attract and retain customers.
• Back-Office Processing: Managing data entry, payment processing, and claims management.
• Digital Services: AI-powered automation, analytics, and customer experience transformation consulting.

Alorica has developed proprietary technologies to enhance customer interactions. Notable innovations include Alorica IQ, a digital solution for future-ready customer experience strategies, and AVA (Alorica Virtual Assistant), an AI-driven assistant that automates customer interactions across digital channels.

Global Presence

Alorica operates delivery centers and corporate offices in multiple regions:

• North America
• Latin America
• Asia-Pacific
• EMEA (Europe, Middle East, and Africa)

This extensive network enables "follow-the-sun" support, catering to diverse languages and markets for international clients.

Commitment to Innovation and Inclusion

Alorica maintains strategic partnerships with leading technology providers to offer cutting-edge solutions to clients. It is also the largest certified minority-owned BPO, fostering diversity, equity, and inclusion to promote employee engagement and high performance.

In summary, Alorica stands out as a comprehensive customer experience management provider offering a wide array of services and innovative solutions to meet the evolving needs of businesses worldwide.

Locations

• Hialeah, FL, USA